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- Tasks: Manage contracts and oversee biomass fuel supply for energy generation plants.
- Company: Seras is the UK's leading supplier of biomass fuel, powering renewable energy solutions.
- Benefits: Enjoy a salary sacrifice pension, health cash plan, e-learning opportunities, and discounts.
- Why this job: Join a dynamic team focused on innovation and sustainability in a supportive culture.
- Qualifications: Management qualification and experience in contract management or supply chain are essential.
- Other info: Open to diverse applicants; reasonable accommodations available for individuals with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
Seras is on the lookout for top talent to join our innovative and results-oriented team. Seras is the UK's number one supplier of biomass fuel! It has long-term contracts in place to supply nearly 2 million tonnes of fuel to Energy Recovery Facilities, generating renewable energy equivalent to the annual domestic electricity needs of 2% of the UK population.
Working as part of a winning team, we look for people who can spot the opportunity to do things better and have the ability and initiative to put excellent ideas into practice. We take pride in our dedication to delivering our best every day. We bring a can-do attitude - we just get on with it. Our culture is open and honest, agile, and flexible, and we are empowered to look for solutions and bring ideas. We are accountable, we take ownership and focus and commit to our colleagues and customers. We take care, always focus on improving, owning it together, and stay connected.
We are seeking a dynamic and proactive Service Delivery (Fuel) Manager to oversee the contract management of waste wood biomass Fuel Supply Agreements for two biomass energy generation plants located in the Northwest of England.
Working Schedule: Monday to Friday, 40 hours per week.
Key Responsibilities
- Contractor & Supply Chain Oversight: Monitor contractor performance against agreed service levels for waste biomass deliveries. Ensure contractors adhere to quality specifications, delivery schedules, and contractual obligations.
- Quality Assurance: Implement robust fuel quality monitoring processes. Conduct regular supplier visits for sampling, analysis, and feedback loops, ensuring compliance with fuel quality standards and plant requirements.
- Delivery Plan Execution: Work closely with internal operations, logistics teams, and external hauliers to coordinate daily, weekly, and monthly delivery plans, optimising for generation demand, storage capacity, and fuel blending requirements.
- Performance Reporting: Track and report on key performance indicators (KPIs) such as tonnage delivered, quality compliance, supply disruptions, and contractor performance. Use data to drive continuous improvement and address recurring issues.
- Disruption Management: Proactively identify and manage risks to fuel supply continuity, including weather, logistical, or feedstock quality disruptions. Develop contingency plans and work with contractors to maintain fuel flow.
Skills, Knowledge and Expertise
- Essential Management Qualification
- Contract Management / Supply Chain Experience
- Persuasive communication and networking skills to be able to influence and collaborate with contracted suppliers.
- Excellent reporting and administration skills
- A positive, can-do behaviour which is adaptive to change, resilient and eager to accept new challenges within a fast-paced service delivery environment.
- You will need to be a problem solver and a creative thinker.
- Proficient in the application of standard Microsoft Office tools Word, Excel, Power Point, Project etc.
Desirable
- Experience as a client representative
- Experience of waste wood Biomass
- Experience administrating Fuel Supply Agreements
Why work for us?
We have a wide variety of additional benefits including but not exclusively:
- Salary sacrifice pension scheme
- Health Cash Plan
- Access to wide variety of e-learning development and coaching and support plus annual appraisal and personal development plan
- Access to a comprehensive Employee Assistance Programme
- An engaging People Forum
- Benefits portal with access to many high street discounts
- Life Assurance
- Employee Referral Scheme up to £150
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seras reserves the right to withdraw this advert following sufficient applications.
Seniority level: Entry level
Employment type: Full-time
Job function: Project Management and Information Technology
Client Service Delivery Manager employer: Esken Renewables Limited
Contact Detail:
Esken Renewables Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the biomass industry and specifically the role of waste wood in energy generation. Understanding the nuances of biomass fuel supply agreements will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the biomass and energy sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at Seras.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills by thinking of examples from your past experiences where you've successfully managed disruptions or improved processes. This will showcase your proactive approach, which is highly valued at Seras.
✨Tip Number 4
Research Seras' current projects and initiatives. Being knowledgeable about their operations and recent developments will allow you to engage in meaningful conversations during interviews, showing your genuine interest in the role.
We think you need these skills to ace Client Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Service Delivery Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your management qualifications, contract management experience, and any relevant skills such as persuasive communication and problem-solving. Use bullet points for clarity and ensure it is well-structured.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that demonstrate your ability to manage contracts and oversee supply chains effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Esken Renewables Limited
✨Understand the Company Culture
Before your interview, take some time to research Seras and its culture. They value a can-do attitude and a proactive approach, so be ready to share examples of how you've demonstrated these qualities in your previous roles.
✨Showcase Your Management Skills
As a Client Service Delivery Manager, you'll need strong management skills. Prepare to discuss your experience with contract management and supply chain oversight, highlighting specific instances where you successfully managed contractor performance or improved service delivery.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially in relation to disruption management. Think of scenarios where you've identified risks and implemented effective contingency plans, and be ready to explain your thought process.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've influenced and collaborated with suppliers in the past. Use specific examples to illustrate your persuasive communication style and how it led to successful outcomes.
