FX Applications Support - Tech Lead Analyst - VP | London, UK

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

A critical enabler of Citi's mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe - we’re changing the way people bank and how the world does business.

About the Team: SMBF Production Management: Our Production Management team provides critical business and technical support to the Services, Markets, Banking and Functions Client Group (SMBF); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity.

As a Senior eFX Application Support Analyst, you will play a pivotal role in running and maintaining the production environment for Citi's franchise critical applications, enabling our business to confidently service our clients. Additionally, you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe.

This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX). You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.

Responsibilities:

• Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi.
• Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations.
• Develop and maintain technical support documentation for support team members and wider technology teams.
• Partner with appropriate application development and production support areas and teams to prioritise bug fixes and support tooling requirements.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
• Participate in application releases from development, testing and deployment into the production environment.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.

Qualifications:

• Experience in a Production Support role/environment is essential.
• Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux.
• Good interpersonal and communication skills.
• Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills.
• Experience in a Foreign Exchange / Markets Support is preferred.

Education: Bachelor’s/University degree or equivalent experience.

What we’ll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays).
• A discretional annual performance related bonus.
• Private Medical Care & Life Insurance.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.