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- Tasks: Lead and manage essential services like cleaning, catering, and security at Chase Farm Hospital.
- Company: Join Medirest, a top healthcare support services provider in the UK.
- Benefits: Enjoy perks like a pension scheme, discounts on travel and groceries, and wellness classes.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive environment.
- Qualifications: Experience in managing hospital support services and strong leadership skills are essential.
- Other info: Flexibility for weekend work may be required; embrace diversity and growth opportunities.
The predicted salary is between 32000 - 48000 £ per year.
We are a leading provider of healthcare support services, committed to delivering excellence in hospital operations. We are seeking a dynamic and experienced Senior Services Manager / Operations Manager to oversee the leadership of multiple essential services. This role is crucial in ensuring high standards in cleaning, catering, retail, security, and portering. This role is predominantly site-based, with a generalised working week of Monday to Friday; however, flexibility to work weekends and bank holidays may be required. This person will report directly to the General Manager and also serves as their key deputy, ensuring the smooth and efficient operation of all services.
Key Responsibilities:
- Managing and overseeing cleaning, catering, retail, portering, pest control, and security services.
- Ensuring service excellence, regulatory compliance, and operational efficiency across all sites.
- Ensuring continuous improvement in service delivery is maintained, delivered, and increased.
- Managing budgets and supplier relationships effectively.
- Leading and motivating diverse teams to achieve high performance and customer satisfaction.
- Liaising with hospital management and team as required.
- Ensuring compliance with health and safety regulations and industry standards.
About You:
- Proven experience in managing hospital support services.
- Strong leadership and operational management skills.
- Knowledge of healthcare regulations and compliance requirements.
- Ability to manage budgets, contracts, and supplier relationships effectively.
- Excellent problem-solving and decision-making abilities.
- Strong communication and stakeholder management skills.
- Ability to work under pressure in a fast-paced healthcare environment.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package that includes, but is not limited to:
- Contributory pension scheme.
- Grow your career with our Career Pathways and MyLearning programmes.
- Quick access for you and your immediate family to a Digital GP and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com, and many more.
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons, and many more.
- Up to 44% off cinema tickets to enjoy your favourite blockbuster.
- Receive cash rewards every time you spend and use them on a wide range of brands.
- Unwind with us with free wellness, mindfulness, and exercise classes.
- You can share all discounts and offers with your friends and families.
About Us:
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient, and visitor catering, domestics, portering, security, and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Support Services Manager- Chase Farm Hospital employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Manager- Chase Farm Hospital
✨Tip Number 1
Familiarise yourself with the specific services offered at Chase Farm Hospital. Understanding the nuances of cleaning, catering, retail, and security services will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Medirest or Compass Group UK&I. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss your experience with budget management and supplier relationships. Be ready to share specific examples of how you've successfully managed these aspects in previous roles, as this is crucial for the Support Services Manager position.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've motivated diverse teams in the past. Highlighting your ability to lead under pressure in a fast-paced environment will resonate well with the hiring team.
We think you need these skills to ace Support Services Manager- Chase Farm Hospital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing hospital support services. Emphasise your leadership skills and any specific achievements in operational management that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare support services. Mention how your background and skills make you a perfect fit for the Support Services Manager role at Chase Farm Hospital.
Highlight Relevant Skills: In your application, clearly outline your knowledge of healthcare regulations, budget management, and supplier relationships. Use specific examples to demonstrate your problem-solving abilities and stakeholder management skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Compass Group
✨Showcase Your Leadership Skills
As a Support Services Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating staff and achieving high performance.
✨Understand Healthcare Regulations
Familiarise yourself with healthcare regulations and compliance requirements relevant to the role. Be ready to discuss how you have ensured compliance in previous positions and how you would apply this knowledge at Chase Farm Hospital.
✨Prepare for Budget Management Questions
Since managing budgets is a key responsibility, think about your experience with budget management. Be prepared to discuss specific instances where you effectively managed budgets and supplier relationships to achieve operational efficiency.
✨Demonstrate Problem-Solving Abilities
In a fast-paced healthcare environment, problem-solving skills are crucial. Prepare to share examples of challenges you've faced in previous roles and how you approached them, highlighting your decision-making process and outcomes.
