Group and event Travel Co-Ordinator

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Group and Event Travel Co-Ordinator

Job no: 525146
Brand: FCM Meetings & Events
Work type: Hybrid
Location: London
Categories: Events & Production

Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about \”getting together\” – it\’s about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don\’t just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency.

The Role

You will be providing exceptional service to our clients, demonstrating passion, knowledge, commitment, with common and business sense. You will work in a small team providing a professional M&E service to Multi Corporate Clients across varied fields, ensuring that value is shown at all times, always acting within FCM Operational Standards, with our customers\’ best interest.

• Customer Service (60%):
• Understand the value of the customer and how to offer exceptional & proactive customer service to all M&E clients.
• Some knowledge of Group Air Travel, Venue sourcing and Group needs and how to deliver to exceptional standards.
• Always meet M&E SLA’s for response and turnaround times.
• Ability to handle service issues in a courteous enthusiastic manner.
• Thrive under pressure with a high level of organisational skills.
• The ability to multi-task effectively, delivering both to our clients and our suppliers within agreed timelines.
• Ability to build effective relationships with customers and suppliers.
• Ability to listen and interpret customers\’ requirements correctly and deliver on these.
• Ability to communicate in a clear, jargon-free manner with customers, suppliers, and internally.
• To maintain effective and customer-focused communication throughout with all stakeholders.
• Self-Development (20%):
• Self-Motivation and Morale.
• Proactive in learning – take all opportunities to upskill on FCM and M&E specific products, technology, and customer requirements.
• Ability to adapt and change.
• Engagement with business internal communication platforms.
• Productivity (20%):
• Sales ability to influence/persuade customers.
• Ability to work towards targets and KPI’s.
• Ability to maximise preferred suppliers.
• Follow FCM OBW systems & processes.
• Operational knowledge and capability of systems.

Qualifications

• Experience or knowledge of arranging travel – Essential.
• Experience using a GDS – Essential (Amadeus – Desired).
• Group Travel Experience or knowledge – Desired.
• Venue Sourcing Experience or knowledge – Desired.
• Customer service experience – Essential.

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