Operations Team Leader – Central Service

Operations Team Leader – Central Service

Join to apply for the Operations Team Leader – Central Service role at The Hartford

Operations Team Leader – Central Service

Join to apply for the Operations Team Leader – Central Service role at The Hartford

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INTL Team Leader – OG08YY

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Manage a team of high performing Underwriting Assistants / Delegated authority administrators across all lines of business, to provide exceptional service provision and solutions to Underwriters.

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

Responsibilities

• Manage Underwriting Assistants / Delegated authority administrators to ensure delivery of a high level of service, accuracy and subject matter expertise to the underwriting teams
• Support recruitment and onboarding of new employees
• Conduct annual performance reviews including goal setting and identifying development opportunities
• Manage prioritization of workload
• Lead in the knowledge and proficiency of underwriting systems, processes and procedures and future improvements
• Review and enter new Underwriting submissions into appropriate system and manage any pre-modelling requests with Aggregation Team
• Process policy slip data within agreed SLA
• Manage policy endorsement adjustments on internal Underwriting systems within agreed SLA
• Act business exception reports in a timely manner to ensure accurate risk details are maintained on Underwriting Systems
• Ensure that monthly, quarterly and year-end business timetable is adhered to, providing effective communication to key stakeholders and support all internal and external reporting deadlines
• File risk information and manage workflows on the document repository to ensure complete, accurate and timely audit trail.
• Manage Quality Control and Contract Certainty queries
• Support continuous improvement efforts through management of root cause problem solving and process improvement solutions
• Participate in IT enhancement and upgrades for underwriting systems initiatives

Procedures

• Ensure that all policies and procedures are adhered to including company Standard Operating procedures
• Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented
• Undertake continued Professional Development and comply with The Hartford procedures

Other Duties

• The job description is intended to describe the main duties only. Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by The Hartford.

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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