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For Companies At a Glance
- Tasks: Support brokers and dealers, handle queries, and ensure smooth onboarding.
- Company: Join Zopa, a pioneering bank transforming finance since 2005 with a people-first approach.
- Benefits: Enjoy hybrid work, flexible hours, and the option to work abroad for up to 120 days a year!
- Why this job: Be part of a dynamic team in a top-rated workplace that values creativity and collaboration.
- Qualifications: Experience in customer service within finance or automotive sectors is preferred.
- Other info: Zopa promotes diversity and offers a supportive environment for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Our Story
Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.
In late 2017, we offered our first secured Auto loan, and since then, we have built and improved the product. Zopa has built a team that is delivering fantastic growth. As part of our expansion, we are looking for an Internal Dealer/Broker Support Specialist to join our Auto team.
You will be a Customer Champion, where you will be communicating with our existing brokers/dealers, dealing with their queries, completing pay-out checks, onboarding new partners, auditing brokers, liaising with internal operations teams, and working closely with the Strategic Relationship Manager to support sales.
Working Pattern:
- Monday – Friday – 09:00 – 17:30 – one Saturday per month, with a day off in lieu for Saturday working.
- This is a hybrid role – the team work in the office on Tuesday or Thursday with notice in advance.
A day in the life:
- Serve as the internal point of contact for all Dealer/Broker queries.
- Ensure the timely and successful delivery of our service levels according to partner/dealer/customer needs and objectives.
- Pro-actively monitoring our dashboard and reaching out to brokers to flag errors, chase deals and pre-empt their questions.
- Supporting the onboarding of new partners, setting them up for success with Zopa.
- Developing strong relationships with partners and stakeholders.
- Working closely alongside field based Strategic Account Managers, including preparing sales reports, onboarding new partners, and auditing existing partners.
- Liaise with cross-functional internal teams (including Customer Service and Underwriting departments) to improve the entire customer experience.
- Develop new business with existing partners and/or identify areas of improvement to meet our KPI’s.
- Support the Auto Product Tribe with additional tasks aimed to strengthen our oversight and security of the product itself.
- Attend regular meetings with management to provide consistent insight into what brokers would like, come up with new ideas and constantly look for ways to improve the product and help us win smarter.
About you:
- You have experience of working in a customer focused role within financial services or the automotive industry, ideally both.
- You’ll have a confident, calm, professional manner and have a clear and thorough communication style suited to all levels.
- You’ll have excellent attention to detail, whilst having the ability to connect the detail with wider context that leads to improvements.
- You’re a real go-getter who strives for results and is motivated by the ‘wins’, whilst relishing working in a target driven environment.
- You’re great at building an instant rapport with existing and potential brokers and dealers.
- You’ll be organised and able to prioritise, the role has many spinning plates and being able to quickly pivot is crucial to success.
- You’ve got the ability to remain calm under pressure in a busy team and office environment.
We value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You’ll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Partner Support Specialist - Car Finance (Hybrid) employer: Zopa Bank Limited
Contact Detail:
Zopa Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Support Specialist - Car Finance (Hybrid)
✨Tip Number 1
Familiarise yourself with Zopa's values and mission. Understanding their commitment to customer-centric finance will help you align your responses during interviews, showcasing how your experience fits into their vision.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to handle customer queries and build relationships. Highlighting your successes in similar roles will make you stand out as a candidate.
✨Tip Number 4
Stay updated on trends in the automotive finance sector. Being knowledgeable about current market conditions and challenges will allow you to engage in meaningful discussions during interviews, showing your passion for the industry.
We think you need these skills to ace Partner Support Specialist - Car Finance (Hybrid)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Partner Support Specialist position. Understand the key responsibilities and required skills, such as customer service experience in financial services or the automotive industry.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your customer-focused roles, attention to detail, and ability to build relationships, as these are crucial for success at Zopa.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of Zopa's mission and values that resonate with you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for the role.
How to prepare for a job interview at Zopa Bank Limited
✨Understand Zopa's Vision
Before the interview, take some time to research Zopa's mission and values. Understanding their commitment to redefining finance and putting customers first will help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
As a Partner Support Specialist, you'll be the go-to person for brokers and dealers. Prepare examples from your past experiences that demonstrate your ability to handle customer queries effectively and build strong relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult broker or managing multiple tasks under pressure. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Attention to Detail
Given the role's focus on auditing and monitoring, be ready to discuss how you ensure accuracy in your work. Share examples of how your attention to detail has led to improvements in previous roles.
