Customer Service Manager in Clitheroe, Lancashire

Ou r client is a leading wholesaler in textile and has a international presence. As the Customer Services Manager will be responsible for leading, motivating and managing the performance of the Customer Service Team within the business, driving to deliver a best-in-class customer experience.

Key Responsibilities:

• Responsible for understanding, communicating, and driving key KPIs and acting on any issues.
• Work cross functionally and collaboratively with all department managers by maintaining regular communication to continuously improve service.
• Responsible for UK Domestic channel, including people and process responsibilities.
• Key contact across the business for Domestic sales operations.
• Create strong relationships with key strategic accounts acting as the Internal Account Manager.
• To be responsible for the administration, co-ordination, and organisation of orders.
• Supporting the field based Business Development team in co-ordinating internal teams throughout the sales process.
• Drafting and analysing status reports and presenting key information to the Customer.
• Providing regular feedback and supporting reports to senior management team to help drive the strategic direction of the business and future improvements.

Key Skills & Experience

• Experience in managing or leading a team.
• At least two years of demonstratable, relevant experience, ideally in a wholesale environment.
• Working experience of using ERP, CRM and ticketing software highly desirable
• Collaborative style, continually willing to support colleagues throughout the business.
• Ability to operate in a fast-paced environment, working with multiple tasks and priorities.
• Good excel skills are highly desired for this role

Whats in it for you?

• Competitive salary
• Holidays – 33 including bank hols
• Staff discount
• Free car parking/tea/coffee/milk
• Discounted pilates class (held 2 x week)
• Cycle to work scheme
• Salary sacrifice pension

If this sounds like you and youd like more information/want to apply please click the link today.