Customer Supply Planner

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About The Role

The Customer Supply Chain Planner is the glue between internal sales and operational teams as well as customers and our fulfilment partners, driving our operational execution and service levels. The initial focus will be to support our ambitious expansion plans by creating the processes required to supply new countries across the regions, but very quickly you will also be looking at getting the balance just right between operational efficiency and delivering exceptional customer service.

We are looking for someone who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address long-term challenges in a fast-growing business.

As a Customer Supply Chain Planner you will:

• Be the primary contact for our wholesale customers and Charlotte Tilbury Business Managers, influencing how these partners value the efficiency and competence of our operations.
• Communicate in a pro-active, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays, out of stocks, etc.
• Manage and streamline order to receipt flow as well as systems administration and ERP health checks.
• Understand and maintain SKU ranges, discontinued, NPD and allocations orders, OOS and optimal inventory levels within tight commercial, operational & other resource constraints.
• Provide support and assistance to the regional Customer Supply Chain Manager and the National Accounts team on the performance of day-to-day operations and operational concerns.
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Have total control and understanding of OTIF management and implement and improve the procedure.
• Have a strong awareness of short term commercial and marketing activities which could impact the effectiveness of the operations.

Opportunities for development and career advancement:

As part of a rapidly expanding region, you will be given many exciting new implementations to manage. You will also be expected to be a key part of our drive for continuous improvement, reviewing current processes and investigating better, industry-leading, ways of working. The Customer Supply Chain team has a clear career path which you can follow or else look to progress via another Supply Chain team or an entirely different function!

About You

• A strong educational background.
• Strong data and excel skills with ability to use complex formulas.
• Experience with an ERP system is highly desirable.
• Strong organisational and time management skills.
• Inquisitive and keen to learn and develop.
• Outstanding attention to detail, identifying and correcting anomalies quickly.
• Ability to work both independently and within a team.
• Able to be agile and flexible in your role.
• Independently driving personal development and experience.
• Able to demonstrate real examples of supporting on projects/improvements.
• Able to demonstrate examples of building and improving internal and external stakeholder relationships.
• Experience or interest in a similar Wholesale/Supply Chain role.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global dream team are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work with you on our allocated dog friendly days and spaces.
• Generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.