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- Tasks: Be the friendly face of our prestigious club, assisting members and managing events.
- Company: Join one of London's top membership clubs, known for its luxury and exclusivity.
- Benefits: Enjoy a vibrant work environment with opportunities to develop your skills in marketing and events.
- Why this job: Perfect for those wanting to grow in hospitality while making meaningful connections.
- Qualifications: Experience in admin and customer service is a plus; strong communication skills are essential.
- Other info: This role is fully office-based, offering a chance to thrive in a dynamic team.
The predicted salary is between 21600 - 30000 £ per year.
09.00-17.30 (fully office based) Our client, one of London's most prestigious membership clubs, is seeking a customer-focused Membership Co-ordinator to serve as the first point of contact for current and prospective members, delivering a professional and personal customer service. The role is varied and will also encompass comprehensive administrative support for the Membership Department, including managing the new member application process and assisting prospective members from the initial inquiry to presenting their completed application to the Membership Committee on a weekly basis. Additionally, the role will include supporting the development of member events and initiatives, enhancing member engagement and fostering the welcoming and friendly atmosphere our members expect and enjoy. Together with the Membership Manager, you will be a key representative of the Club, building professional relationships with members to create a personalised service. This role would suit any candidate looking to develop their marketing, events, administrative, and interpersonal skills in a luxury sector or pursue a career in the hospitality industry.
Responsibilities:
- Assist the Membership Manager with member engagement, including responding to phone and email inquiries and processing payments.
- Host tours of the Club for prospective members.
- Support the Membership Committee in managing the new member application and approval process.
- Maintain member data and ensure the CRM system is kept up to date.
- Create membership reports as needed.
- Create and update marketing collateral as required (InDesign, Canva).
- Support in keeping social media channels and website pages up to date.
- Address member inquiries regarding event bookings.
- Assist the wider team in ensuring the events programme is well balanced by suggesting and developing new member event ideas and activities.
Skills Desired:
- Relevant experience in an administrative role and customer relations.
- Excellent verbal, written, and interpersonal skills.
- Confidence in engaging with members both in person and over the phone.
- Experience with Microsoft Office, Zoom, InDesign, Campaign Monitor, Canva, WordPress (or similar), and CRM systems.
- Experience with social media platforms in a business context (Instagram, LinkedIn).
Salary will be based on experience.
Membership and Member Events Co-ordinator to £28500 employer: Love Success Recruitment
Contact Detail:
Love Success Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Member Events Co-ordinator to £28500
✨Tip Number 1
Familiarise yourself with the luxury sector and the specific membership club's values. Understanding their ethos will help you connect with current and prospective members, showcasing your alignment with their mission during interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging in networking events or social gatherings. This will not only boost your confidence but also prepare you for hosting tours and interacting with members in a friendly manner.
✨Tip Number 3
Get hands-on experience with the tools mentioned in the job description, like InDesign and Canva. Creating sample marketing materials or mock-up reports can demonstrate your initiative and proficiency during the interview process.
✨Tip Number 4
Stay updated on trends in member engagement and event planning within the hospitality industry. Bringing fresh ideas to the table can set you apart as a candidate who is proactive and passionate about enhancing member experiences.
We think you need these skills to ace Membership and Member Events Co-ordinator to £28500
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and administrative roles. Emphasise any skills related to event coordination, CRM systems, and marketing tools like InDesign and Canva.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the hospitality industry. Mention specific experiences that demonstrate your ability to engage with members and support events.
Showcase Your Skills: In your application, clearly outline your proficiency with Microsoft Office, social media platforms, and any relevant software. Provide examples of how you've used these tools in previous roles to enhance member engagement or streamline processes.
Highlight Interpersonal Abilities: Since the role requires building professional relationships, include examples of how you've successfully interacted with clients or team members in past positions. This will show your capability to create a welcoming atmosphere for members.
How to prepare for a job interview at Love Success Recruitment
✨Showcase Your Customer Service Skills
As the role is heavily focused on customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled inquiries or resolved issues, demonstrating your ability to provide a professional and personal service.
✨Familiarise Yourself with the Club's Values
Research the membership club and understand its values and culture. During the interview, express how your personal values align with theirs and how you can contribute to fostering a welcoming atmosphere for members.
✨Prepare for Event-Related Questions
Since the role involves supporting member events, think about any relevant experience you have in event planning or coordination. Be ready to discuss ideas for new member events and how you would engage members through these initiatives.
✨Demonstrate Your Technical Proficiency
The job requires familiarity with various software and social media platforms. Be prepared to discuss your experience with tools like InDesign, Canva, and CRM systems. Highlight any projects where you've used these tools effectively to enhance member engagement or streamline processes.
