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- Tasks: Join our team as a Helpdesk Administrator, providing top-notch FM helpdesk service and coordinating site visits.
- Company: Be part of a leading company in the FM field, specializing in maintenance and emergency breakdown services.
- Benefits: Enjoy a competitive salary of £23K - £25K, plus benefits and a supportive work environment.
- Why this job: This role offers growth opportunities in a dynamic company with a focus on teamwork and customer service.
- Qualifications: Must have excellent customer service experience, strong communication skills, and good IT proficiency.
- Other info: Working hours are 8am-5pm, Monday to Friday. Ready to make an impact? Apply now!
We are working on behalf of one of the leading experts in pre-planned maintenance, Re-active Maintenance and Emergency Breakdown operators, who are a leading company in the FM field.
Due to their continued growth they are looking for a Helpdesk Administrator to join the team in the BS3 area.
The responsibilities of the role include:
- To provide a professional FM helpdesk service
- To receive calls and enter the details onto a CLIK system to enable the works to be completed
- Contact relevant subcontractor and co-ordinate site visits
- To support the planned maintenance programme by generating jobs and updating the system when work is complete
- Raise Purchase Orders and other ad-hoc administration support to the department
- To raise quotes generated from planned maintenance to send to clients
Personal Requirements;
- Must have experience of providing excellent customer service
- Excellent communication skills both oral and written
- Able to work as part of a team and autonomously
- Must have good IT skills
- Well organised and able to prioritise workload
- Good time keeping and reliable
- Able to work under pressure
Salary: £23K – £25k plus benefits
Working hours – 8am-5pm Mon – Fri
If you have the relevant experience and are keen to join an exciting and growing business then please send your cv through now!
Helpdesk Administrator employer: Project Start Recruitment Solutions
Contact Detail:
Project Start Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with the CLIK system or similar helpdesk software. Understanding how to navigate and utilize these tools will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Be prepared to discuss specific examples of how you've handled challenging situations in the past, as this role heavily relies on excellent communication and problem-solving abilities.
✨Tip Number 3
Showcase your organizational skills by preparing to discuss how you prioritize tasks and manage your time effectively. This is crucial for handling the diverse responsibilities of a Helpdesk Administrator.
✨Tip Number 4
Research the company and its services in the FM field. Being knowledgeable about their operations and demonstrating genuine interest can set you apart from other candidates.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in customer service and IT skills. Emphasize any previous roles where you provided helpdesk support or worked in facilities management.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work under pressure. Mention specific examples of how you've successfully managed workloads and coordinated with teams in the past.
Highlight Relevant Experience: In your application, clearly outline your experience with helpdesk systems, such as CLIK, and any relevant administrative tasks you've performed, like raising purchase orders or generating quotes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Project Start Recruitment Solutions
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional under pressure.
✨Familiarize Yourself with the CLIK System
Research the CLIK system or similar helpdesk software before the interview. Being knowledgeable about the tools you will use can demonstrate your initiative and readiness for the role.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and concisely. Since the job involves coordinating with subcontractors and clients, effective communication is key. Consider preparing a few scenarios where your communication made a difference.
✨Prepare for Time Management Questions
Expect questions about how you prioritize tasks and manage your time effectively. Be ready to discuss specific strategies you use to stay organized and meet deadlines, especially in a fast-paced environment.
