Charity Shop Manager - London

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Responsibilities:

• You will work closely with the Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop.
• Responsible for the smooth running of the store in accordance with company guidelines.
• Deliver annual store financial and contribution targets.
• Deliver against store KPI\’s.
• Lead and develop your team.
• Recruitment and selection of new team members.
• Visual merchandising the store, maximising all opportunities.
• Driving new business into the store.
• Liasing with the local community.
• Recruiting volunteers for the store.

Experience required:

• Previous Store Manager experience within charity or retail.
• Have the ability to engage customers through outstanding communication, questioning and listening skills.
• KPI aware and driven.
• Experience of working to targets in a customer focused environment.
• Energy, drive and a positive can-do attitude.
• Flexible to cover store opening hours and weekends.
• Proven track record of successful delivery of a high growth, profitable operation.
• Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills.
• An understanding of charity retail would be a distinct advantage and a passion for the charity sector.

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