Senior Quality Manager

About the role: Chartered Management Institute are seeking a Senior Quality Manager on a full-time, fixed term contract until 31st March 2026. The role is predominantly home-based but there is a requirement to travel on occasions within the UK and internationally. The primary purpose of this role is to ensure that CMI meets all regulatory requirements, adheres to best practices and upholds its high standards for regulated qualifications. This involves maintaining and updating policies, procedures and guidance to ensure they remain fit for purpose and are properly communicated and understood, whilst also managing an accurate document control system. A key responsibility includes leading and managing Qualifications Quality Managers, Awarding Body staff and Contractors to ensure consistently high performance and alignment with objectives. The role also focuses on overseeing new product development and delivery, including international initiatives, with occasional overseas travel. Ensuring compliance among partners and providing necessary support is essential, as well as identifying and managing risks, addressing regulatory changes and improving operations through customer insights. The position includes managing appeals, complaints and other special considerations as well as contributing to the wider management of the Awarding Body and representing CMI at external events. Responsibilities: To work with the Deputy Director of Awarding Body, the Head of Awarding Organisation and other Senior Quality Managers to deliver the CMI Strategy and maintain compliance with regulatory requirements. Detailed information can be found in the job description but in summary the responsibilities cover the following areas: Compliance and Quality Assurance Product and Service Development Team and Resource Management Risk and Regulatory Compliance Cross-Organisational Collaboration Operational Oversight About you: We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experiences. We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do. Applicants need to be UK-based, educated to Level 7 with a post-graduate degree or credible professional qualifications with substantial experience at a senior level of quality assurance and enhancement in an educational or other regulated sphere. The successful candidate will have knowledge and experience of accreditation and regulatory processes, understand the UK qualifications’ regulatory Conditions of Recognition and Principles and have knowledge of the FE and HE Education and the wider training sector. They will need to demonstrate a strong track record of success as a manager and leader, have excellent communication and interpersonal skills and remain calm and unflustered under pressure. Why CMI: Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the forefront of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2023, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development. It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees: Flexible working – whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work. Our offices in both London and Corby provide comfortable collaboration spaces for team get-togethers 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over the Christmas and New Year period – with annual leave days increasing with length of service and the opportunity to buy and sell holiday Wellbeing and mental health – in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform Inclusion at our core – Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+, Menopause, Age, Disability and SocioEconomic are open for anyone to join CMI membership – take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice Rewards and Recognition scheme – cash prizes awarded to employees throughout the year Socials – with an active social team, we have a book club, baking club, gardening club, Karate classes and regular team outings Pension – we add an extra 6% of your gross salary to your pension pot every month after 3 months About us: The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status – the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace. Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way. We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.