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- Tasks: Provide 2nd line tech support for end-user technology, both onsite and remote.
- Company: Join Sysco, a leading foodservice business with a commitment to excellence.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on food and entertainment.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Knowledge of Microsoft products, MDM platforms, and excellent customer service skills required.
- Other info: Hybrid work model with travel flexibility; driving license and transport needed.
The predicted salary is between 30000 - 42000 £ per year.
Job Description Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. EUC Support Engineer Sysco are currently recruiting for an EUC Support Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. As the EUC Support Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week in the Reading office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities – being part of Sysco, the worlds leading foodservice business, opens a world of possibility. JBRP1_UKTJ
Sysco | EUC Support Engineer | reading employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sysco | EUC Support Engineer | reading
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Office 365, and Azure. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during the interview process. Since the role emphasizes excellent customer service, be prepared to share examples of how you've successfully supported end-users in previous positions.
✨Tip Number 3
Demonstrate your understanding of ITIL frameworks and service delivery. If you have an ITIL V3/V4 foundation certificate, make sure to mention it, as it shows your commitment to maintaining high service standards.
✨Tip Number 4
Be ready to discuss your experience with MDM platforms like Endpoint Manager (Intune) and your knowledge of networking. This technical expertise is crucial for the role and will help you stand out as a strong candidate.
We think you need these skills to ace Sysco | EUC Support Engineer | reading
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the EUC Support Engineer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in providing 2nd line support, managing incidents, and working with Microsoft products. Use specific examples that demonstrate your technical knowledge and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your familiarity with MDM platforms and your ability to work in a hybrid environment, as well as your driving license and transport availability.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sysco
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding Microsoft products like Windows 10/11, Office 365, and Azure. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Customer Service Focus
Since this role emphasizes excellent customer service, think of examples from your past experiences where you provided outstanding support. Highlight your ability to communicate effectively and maintain a friendly demeanor, even under pressure.
✨Understand the Role's Responsibilities
Familiarize yourself with the key accountabilities listed in the job description. Be ready to explain how your previous experiences align with these responsibilities, particularly in managing incidents and service requests.
✨Prepare for Questions on Flexibility and Travel
As the position requires travel between offices, be ready to discuss your availability and willingness to travel. Mention any previous experiences that demonstrate your flexibility and adaptability in similar roles.
