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- Tasks: Join our team as a Customer Specialist, handling calls to help customers become debt-free.
- Company: Be part of one of the UK's largest buyers and collectors of unpaid loans.
- Benefits: Enjoy hybrid working, a competitive salary, bonuses, and fantastic health perks.
- Why this job: Gain valuable skills with best-in-class training in a supportive, award-winning environment.
- Qualifications: Excellent communication skills and previous customer service experience are essential.
- Other info: Opportunities for career growth and a modern apprenticeship scheme available.
The predicted salary is between 20000 - 30000 £ per year.
Kilmarnock £25,000 plus monthly bonus. Fantastic opportunity to join one of the UKs largest buyers and collectors of unpaid loans and other forms of credit. As a Voice Collections agent, you will be responsible for handling inbound and outbound calls to help customers become debt-free. You will receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site.
Key Skills required:
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary: £25,000pa and opportunity to earn up to £300 bonus per month*
Working Conditions:
- Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Additional Benefits:
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.
Interested? Get in touch with David Colquhoun at or 0131 357 5133 for a confidential chat about this exciting new role.
HRC Recruitment is an equal opportunities employer, and all applications will be treated as such. If you are interested in this position please apply. *Bonus payable after training is complete.
Customer Specialist employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Specialist
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding our mission as one of the UK's largest buyers and collectors of unpaid loans will help you align your answers during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound and outbound calls, being able to convey empathy and resilience in your tone will be crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight any previous experience in call centres or customer service roles during your conversations. Be ready to discuss specific examples where you successfully met targets or resolved customer issues, as this will demonstrate your capability for the role.
✨Tip Number 4
Prepare questions to ask during your chat with David Colquhoun. This shows your enthusiasm for the position and helps you gather insights about the team dynamics and training process, which can be beneficial for your long-term career development with us.
We think you need these skills to ace Customer Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as communication and empathy. Use specific examples to demonstrate how you've successfully handled customer interactions in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to work towards targets. Mention your understanding of the role and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, emphasise your excellent written and communication skills, as well as your resilience and teamwork abilities. These are key attributes for the Customer Specialist role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HRC Recruitment
✨Showcase Your Communication Skills
As a Customer Specialist, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to handle customer interactions effectively.
✨Highlight Relevant Experience
If you have previous call centre or customer service experience, be sure to discuss it. Share specific examples of how you've successfully managed customer queries or resolved issues, as this will show your suitability for the role.
✨Demonstrate Empathy and Resilience
The role requires showing empathy while being resilient. Prepare to discuss scenarios where you've had to balance understanding a customer's situation with achieving targets. This will illustrate your ability to handle challenging conversations.
✨Research the Company
Familiarise yourself with the company's values and mission. Understanding their approach to collections and customer care will allow you to align your answers with their expectations, making you a more appealing candidate.
