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For Companies At a Glance
- Tasks: Lead a passionate team and ensure outstanding customer service in a vibrant store.
- Company: Join a multi-award-winning family business with 19 stores, specialising in inspiring gifts.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and a 30% staff discount.
- Why this job: Be part of a supportive culture that values kindness and teamwork while making customers happy.
- Qualifications: Two years of store management experience and a positive attitude are essential.
- Other info: Extra hours may be needed during peak trading; no holidays allowed in November and December.
The predicted salary is between 28000 - 39200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. A multi-award-winning lifestyle family business with 19 stores across the South East, specialising in beautiful, inspiring gifts, cards and books for friends, family and your home. We are looking for an outstanding Store Manager to join the BTL family at our store in Godalming. You will need to have a real passion for our beautiful products and a natural warmth that will engage your team.
About You
The most important aspect of this job is to have the ability to confidently create and lead a happy, engaged and motivated team. As a Store Manager, you will preferably have at least two years of store management experience, an excellent work ethic and a positive attitude, creating a welcoming environment for our customers and ensuring the smooth running of your store.
Responsibilities
- Ensure our outstanding Customer Service Standards are maintained.
- Take responsibility for reaching set financial targets and KPI's without pressure selling.
- Adhere to and follow our policies and procedures.
- Ensure all rotas and administrative tasks are completed in a timely manner.
- Maintain excellent product presentation and knowledge in line with our company standards.
- Follow good housekeeping principles by ensuring the store and staff areas are clean and tidy at all times.
- Attend and participate in all management training sessions.
- Maintain Health & Safety checks and compliance.
- Follow all security measures as a keyholder.
- Always leading by example and with kindness.
Rewards and Benefits
- Competitive salary from £28k+ depending on experience.
- 4.5 days working week (for the same pay as working full-time).
- Every other weekend off.
- BUPA cover (after successful completion of 6 month probation period).
- Car park permit (if required after successful completion of 6 month probation period).
- Extra paid day off if birthday falls on a working day.
- 30% staff discount.
- 30 days annual leave (increasing by a day for each year of service, up to 35 days).
Hours of Employment
Being a manager, extra hours over and above your regular hours of employment will be required to support the business at times. Please note that no holidays are permitted in November and December as this is our peak trading period. Maximum of 1 week's holiday permitted in September.
Store Manager - Godalming employer: Between The Lines Ltd
Contact Detail:
Between The Lines Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Godalming
✨Tip Number 1
Familiarise yourself with the brand and its products. Visit the store in Godalming and engage with the team and customers to understand the atmosphere and customer service standards they uphold.
✨Tip Number 2
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully managed a team in the past. Highlight your ability to motivate and engage staff, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss how you would maintain high customer service standards and meet financial targets without resorting to pressure selling. This will demonstrate your alignment with the company's values.
✨Tip Number 4
Research the local community in Godalming and think about how you can connect the store with local events or initiatives. This shows your commitment to not just the job, but also to the community you'll be serving.
We think you need these skills to ace Store Manager - Godalming
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the values and culture of the company. This will help you tailor your application to reflect how you align with their mission of providing beautiful gifts and excellent customer service.
Highlight Relevant Experience: Make sure to emphasise your store management experience in your CV and cover letter. Provide specific examples of how you've successfully led a team, met financial targets, and maintained high customer service standards.
Showcase Your Passion: In your application, express your genuine passion for the products they offer. Mention any relevant experience or personal interest in gifts, cards, or books that can demonstrate your enthusiasm for the role.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific responsibilities and qualities mentioned in the job description. Use this opportunity to explain how your positive attitude and leadership style will contribute to creating a happy and engaged team.
How to prepare for a job interview at Between The Lines Ltd
✨Show Your Passion for Products
Make sure to express your genuine enthusiasm for the beautiful gifts, cards, and books that the company offers. Share any personal experiences or stories related to their products to demonstrate your connection and understanding of what makes them special.
✨Highlight Team Leadership Skills
Prepare examples of how you've successfully led and motivated a team in previous roles. Discuss specific strategies you used to create a positive work environment and how you handled challenges while maintaining team morale.
✨Understand Customer Service Standards
Familiarise yourself with the company's customer service philosophy. Be ready to discuss how you would ensure outstanding service in the store and provide examples of how you've achieved this in past positions.
✨Demonstrate Financial Acumen
Be prepared to talk about your experience with financial targets and KPIs. Share how you've successfully met or exceeded these goals in previous roles without resorting to pressure selling, showcasing your ability to balance sales with customer satisfaction.
