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- Tasks: Support customers in sheltered housing, ensuring excellent service and compliance.
- Company: Join a social business dedicated to tackling the housing crisis in Hertfordshire.
- Benefits: Enjoy 27 days holiday, flexible working, and a generous pension contribution.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in customer service and knowledge of safeguarding is essential.
- Other info: Open to diverse applicants, including those under 30 and from LGBTQIA+ backgrounds.
The predicted salary is between 24788 - 27542 £ per year.
Based in Broxbourne, Hertfordshire
Permanent, part-time, 30 hours per week (working four days per week with Thursdays off)
Salary: £30,571 - £33,968 per annum FTE (£24,788 - £27,542 for 30 hours)
We have an exciting opportunity for an enthusiastic and customer-focused individual to join our passionate organisation. In this role, you will provide a housing management service to customers living in our Sheltered schemes and within specialist housing. Every day you will be building positive relationships with customers, responding to customer enquiries within agreed timeframes and role modelling a culture of excellent customer service. You will also develop strong links with internal and external partners, oversee health and safety compliance and maintain accurate records.
We’re looking for someone with:
- Experience of working in a customer-focused environment
- General knowledge of safeguarding vulnerable adults and the Mental Capacity Act
- The ability to maintain accurate records considering GDPR regulations
- A full, valid driving licence and daily use of a car
You will also need to be a great communicator with good knowledge of the Essex and Hertfordshire areas.
Please note, you will also be required to have an enhanced criminal record (DBS) check, which we will pay for.
We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including:
- 27 days holiday per year plus bank holiday (pro rata for part time colleagues)
- Buy and sell holiday scheme
- Cross organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
The closing date for this vacancy is 5th June 2025.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.
All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+, and people under age 30.
So, if you’re looking for an engaging and meaningful role as an Independent Living Advisor, please apply via the button shown.
Contact Detail:
B3Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Advisor in Broxbourne
✨Tip Number 1
Familiarise yourself with the local area of Broxbourne and Hertfordshire. Understanding the community and its needs will help you build rapport with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Brush up on your knowledge of safeguarding vulnerable adults and the Mental Capacity Act. Being well-versed in these areas will not only prepare you for the role but also show your dedication to the safety and well-being of your future clients.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail during the interview. Think of specific examples where you've gone above and beyond for customers, as this will highlight your suitability for the Independent Living Advisor position.
We think you need these skills to ace Independent Living Advisor in Broxbourne
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and housing management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in a customer-focused environment. Mention any specific instances where you have successfully managed customer relationships or provided support to vulnerable individuals.
Showcase Communication Skills: Since strong communication is essential for this role, provide examples of how you've effectively communicated with customers or partners in previous positions. This could include resolving conflicts or providing clear information.
Demonstrate Knowledge of Local Areas: Mention your familiarity with the Essex and Hertfordshire areas in your application. This can be a significant advantage, as it shows your understanding of the community you will be serving.
How to prepare for a job interview at B3Living
✨Show Your Customer Service Skills
As an Independent Living Advisor, you'll be working closely with customers. Be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to build positive relationships and respond effectively to enquiries.
✨Demonstrate Knowledge of Safeguarding
Understanding safeguarding vulnerable adults and the Mental Capacity Act is crucial for this role. Brush up on these topics before your interview and be ready to discuss how you would apply this knowledge in real-life scenarios.
✨Familiarise Yourself with GDPR Regulations
Since maintaining accurate records is part of the job, make sure you understand GDPR regulations. You might be asked about how you would handle sensitive information, so be prepared to discuss your approach to data protection.
✨Know the Local Area
Having good knowledge of the Essex and Hertfordshire areas is essential. Research local services and community resources that could benefit your future customers, and be ready to discuss how you would connect them with these resources.
