Contractor Care - Chief Happiness Officer

Our story: Templeton and Partners is an established Global Digital Transformation business, with a 28-year success story and strong presence across 8 global offices. We are committed to providing exceptional service and fostering diversity. Our people are our success and we are committed to providing them with the very best support to achieve their goals and ambitions. We are a tech recruitment agency on a mission to make tech and business more representative of the world and its communities. To achieve this, we are growing fast and need someone like you to join us in our mission.

Key Responsibilities:

• Contractor Care

• Act as the first point of contact for contractors, ensuring they have a seamless experience.
• Regularly check in with contractors to confirm their satisfaction, address any concerns, and resolve issues proactively.
• Support the Finance Team in chasing timesheets and invoices, ensuring prompt payments, and following up on POs and payment queries.
• Maintain accurate records in Mercury (CRM) and document all contractor interactions.
• Liaise with Account Managers and our Finance Director to escalate payment or engagement concerns.
• Assist in preparing financial reports, tracking KPIs, and monitoring outstanding invoices.
• For new placements, compliance checks for worker documentation, and sending out standard contracts to the contractors and/or their umbrella company.
• Monitoring and ensuring the execution of the Contractor extension process, and sending out extension contracts or termination letters.
• Checking if up to date CV of contractor has come in on time (and shared to colleagues).
• Lead generation that will lead to nice bonuses!

• Act as the liaison with Templeton House's tenants, to ensure a good service.
• Manage printing, filing, scanning, and maintaining office supplies, tidiness, and ensuring a productive workspace.
• Handle travel arrangements, diary management, and event coordination for meetings and company gatherings.
• Educate and support staff on Vitality Health Insurance Perks and encourage engagement.
• Ensure Health & Safety compliance across all office locations.
• Be the central person in the group to make sure all staff globally feel connected.

What we are looking for:

• Experience as a Contractor Care person or Contract Recruitment Consultant in another IT recruitment agency or Compliance person in an Umbrella company.
• Proven history of high call volumes.
• Strong communication and interpersonal skills to engage with IT contractors and internal teams.
• Detail-oriented and organised, with the ability to multitask across finance, contractor engagement and office administration.
• Proactive approach to problem-solving and process improvement.
• Intermediate Excel skills and familiarity with CRM tools (Mercury experience preferred).
• Ability to handle confidential and financial data responsibly.

What we offer:

• Good basic salary.
• Pay rises upon satisfactory performance.
• Bonuses for generating leads that result in placements made by the team.
• Your own personal career plan, with regular promotion targets.
• 1-2-1 coaching, mentoring and weekly training.
• Birthday off - We’d rather see you enjoy your birthday.
• 18 benefits - including flexible working, team lunches, nights out and early finish Fridays.
• Be part of a diverse and collaborative international family with presence in 8 offices globally.

Our values!

• Unity - Our people work together to achieve greatness. We celebrate each other's success and everyone is here to help you and eager to assist.
• Accountability - We encourage our people to take responsibility and try, without being afraid to fail, as that’s the best way to learn.
• Proactivity - We like go-getters who are proactive and show initiative.
• Tenacity - Our people try again and again, using different approaches, being persistent to achieve their goals. That’s how we achieve EXCELLENCE.