Spa Director - Coworth Park

Join us as a Spa Director at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry.

When you join us as a Spa Director, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

• Competitive salary plus service charge
• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities
• £1000 bonus when you recommend a friend
• Access to immediate well-being advice, because we care about our employees
• Up to 20% Management bonus based on agreed KPIs

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for overseeing the overall operations and management of the spa facility at Coworth Park.
• You will develop & implement strategic plans to enhance the spa's offerings, ensuring a high standard of service and guest satisfaction.
• Working alongside the People & Culture team, you will recruit, train and manage the performance of the Spa team, whilst maintaining budgets and financial performance.
• You will cultivate a warm and welcoming environment, promote wellness & relaxation and stay updated on industry trends to introduce innovative treatments and services.
• You will collaborate with other departments within the hotel to create a cohesive guest experience and a seamless guest journey.

The items shared are the essence of a day in the life of a Spa Director, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Spa Director, you’ll have the opportunity to bring these to life and continue to create our legacy.

• Previous senior leadership experience of managing a luxury spa within a 5* hotel environment.
• The ability to lead and inspire a team to drive guest engagement.
• Previous experience and a proven track record of managing complex spa operations.
• Expert knowledge of front of house and back of house protocols and processes within a luxury spa environment.
• Previous experience of swimming pool and thermal facility management.
• Previous experience and skills in budgeting; profit and loss account; payroll management and driving revenue opportunities.
• Ability to set departmental and KPI’s to drive growth and profitability.
• Previous experience of managing and growing spa memberships.
• Ability to recruit, train and develop teams while addressing performance and maintaining high standards.
• Experience and knowledge of risk assessments and operational standards.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team.