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- Tasks: Assist relationship managers in delivering top-notch customer experiences and solutions.
- Company: Join a collaborative team in a leading Commercial Banking function focused on customer satisfaction.
- Benefits: Enjoy great development opportunities, stakeholder exposure, and a friendly work environment.
- Why this job: Gain valuable skills for your career while making a real impact on customer relationships.
- Qualifications: Strong communication skills, initiative, and the ability to work well in a team are essential.
- Other info: You'll work towards an externally recognised qualification to enhance your service delivery.
The predicted salary is between 28800 - 43200 £ per year.
Join us as an Assistant Commercial Relationship Director. This is a great opportunity to develop your career profile, as you work with our relationship managers in our Commercial Banking function. We’ll look to you to enhance customer satisfaction through the delivery of high quality customer interactions and experiences. Joining a collaborative and friendly team, you’ll benefit from great development opportunities and stakeholder exposure.
What you'll do:
- You’ll be assisting our relationship bankers, who own a portfolio of clients, in the smooth running of their portfolios, supporting them to deliver the best solutions for their customers.
- Through customer referrals, you’ll help them to achieve business wins, adding value to our existing customer relationships and helping to attract new ones.
- You’ll be a point of contact for employees and customers to help them with their issues and queries, making sure you always go the extra mile and strive to exceed their expectations.
- Effectively using tools for contact and strategy planning in order to identify and meet customer needs.
- Supporting the Relationship Management team in maintaining and developing working relationships with stakeholders in the bank.
- Providing our customers with products and services that are appropriate for their needs.
- Learning the skills required to be a Commercial Relationship Director, where this role is a key part of our local succession strategy.
The skills you'll need:
- Delivering excellent customer service will be a key part of your role, so you’ll need to have the ability to meet your customer deadlines and exceed their expectations.
- You’ll need to demonstrate excellent communication skills and be able to use thought leadership to bring knowledge and insight to the customer.
- As part of this role, you’ll also be working towards an externally recognised qualification that will help you deliver an outstanding service to our customers.
- The ability to work on your own initiative as well as part of a team.
- Good networking skills.
- The ability to prepare high quality pitch documents.
- Excellent team working and organisational skills.
Assistant Commercial Relationship Director employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Commercial Relationship Director
✨Tip Number 1
Familiarise yourself with the key tools and software used in commercial banking. Understanding how to effectively use these tools for contact and strategy planning will give you an edge in supporting the Relationship Management team.
✨Tip Number 2
Network actively within the banking community. Attend industry events or join relevant online forums to connect with professionals in commercial banking, which can help you gain insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your customer service skills in every interaction. Whether it's through informal conversations or during networking events, showing that you can exceed customer expectations will highlight your suitability for the role.
✨Tip Number 4
Research the company culture at StudySmarter. Understanding our values and how we prioritise collaboration and development will help you align your approach and demonstrate that you're a great fit for our team.
We think you need these skills to ace Assistant Commercial Relationship Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Assistant Commercial Relationship Director. Emphasise your customer service experience, communication skills, and any previous roles where you supported a team or managed client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've exceeded customer expectations in the past and how your skills can contribute to the relationship management team.
Showcase Your Skills: When detailing your experience, focus on your ability to work independently and as part of a team. Highlight any networking skills and your capability to prepare high-quality pitch documents, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at NatWest Group
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is crucial for this role, be prepared to share specific examples of how you've exceeded customer expectations in the past. Highlight your ability to handle queries and resolve issues effectively.
✨Demonstrate Communication Prowess
Excellent communication skills are a must. Practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where your communication made a significant impact on a project or customer relationship.
✨Prepare for Networking Questions
Networking is key in this position. Think about your previous experiences in building relationships and how you can leverage those skills. Be ready to discuss how you would approach networking with stakeholders in the bank.
✨Understand the Role's Development Path
This role is part of a succession strategy towards becoming a Commercial Relationship Director. Familiarise yourself with what that entails and express your enthusiasm for learning and growing within the company during the interview.
