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- Tasks: Create unforgettable experiences for hotel guests and manage feedback.
- Company: De Vere Cotswold Water Park offers stylish accommodation in a stunning lakeside setting.
- Benefits: Enjoy free meals, gym access, birthday leave, and exclusive discounts.
- Why this job: Join a passionate team dedicated to guest satisfaction and personal growth.
- Qualifications: No specific qualifications required; just a passion for hospitality and people.
- Other info: Flexible shifts available, with opportunities for career progression and fun team events.
The predicted salary is between 22700 - 30000 £ per year.
De Vere Cotswold Water Park is nestled at the edge of the Cotswolds, right in the heart of 152 lakes. The hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites hosting up to 800. With three restaurants and bars, we have a buzzing Food & Beverage team here, but also have exciting opportunities across our other departments including Conference & Events, Reception/Front of House, Spa & Leisure, Kitchen, Housekeeping and Maintenance.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
As a Guest Relations Manager, you will have the opportunity to create unforgettable experiences for our hotel guests. You will encourage feedback from guests, investigate and respond to comments whether they be direct, via email or online, and ensure that all feedback is shared with the relevant members of our team. The role involves frequent liaison with all of the hotel teams across different departments, mostly Reception, Concierge and Housekeeping, to ensure a seamless guest experience is delivered. You will also act as the lobby host to meet and greet guests, answering any queries they may have and making them feel welcome right from the moment they arrive.
This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, lates from 2:30pm-11:00pm and middle shifts from 9am – 5:30pm, including weekends on a rota basis.
Benefits:
- £27,105 per year
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- Varied shift patterns and contracts available
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties, with a fantastic 50% discount on Food & Beverage
- 31 days holiday each year (increasing annually up to 33 days)
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme providing 24/7 health and wellbeing support
- Wagestream financial wellbeing platform for instant access to your pay
- Monthly colleague recognition programme, culminating in an annual colleague recognition event
- Regular team appreciation events, including memorable Christmas and Summer parties
- Company Life Assurance scheme
Guest Relations Manager employer: De Vere Cotswold Water Park
Contact Detail:
De Vere Cotswold Water Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the De Vere Cotswold Water Park and its unique offerings. Understanding the hotel's amenities, such as the various dining options and event spaces, will help you engage confidently with guests and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of De Vere to gain insights into the company culture and expectations for the Guest Relations Manager role. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest feedback in previous roles. Highlighting your problem-solving skills and ability to create memorable experiences will show that you're a great fit for the position.
✨Tip Number 4
Demonstrate your passion for hospitality by staying updated on industry trends and best practices. Showing that you are proactive about improving guest experiences can set you apart from other candidates.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly read the job description for the Guest Relations Manager position. Understand the key responsibilities and skills required, such as guest interaction, feedback management, and collaboration with various hotel departments.
Tailor Your CV: Customise your CV to highlight relevant experience in guest relations or hospitality. Emphasise any previous roles where you managed guest experiences, handled feedback, or worked closely with teams to enhance service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable guest experiences. Mention specific examples from your past work that demonstrate your ability to connect with guests and resolve issues effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in guest relations.
How to prepare for a job interview at De Vere Cotswold Water Park
✨Know the Company
Before your interview, take some time to research De Vere Cotswold Water Park. Understand their values, mission, and the unique experiences they offer to guests. This knowledge will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Guest Relations Manager, effective communication is key. Be prepared to discuss your previous experiences where you successfully handled guest feedback or resolved issues. Use specific examples to illustrate your ability to connect with guests and create memorable experiences.
✨Emphasise Team Collaboration
This role involves liaising with various departments. Highlight your experience working in teams and how you’ve collaborated with different departments to enhance guest satisfaction. Mention any specific instances where teamwork led to successful outcomes.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or opportunities for growth within De Vere. This shows your enthusiasm for the position and helps you assess if it’s the right fit for you.
