Service Contract Management Associate

About Smiths Detection:

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world. Our market leading technology helps prevent the illegal trafficking of narcotics, weapons, explosives and harmful chemicals, making the world a safer place.

This will be based at our Centre of Excellence site in Hemel Hempstead, 3 days a week, where you will collaborate with Sales, Finance, Aftermarket, Operations and Legal Teams across UK & North West Europe. Due to the sensitive nature of the projects you will be involved in, we can only consider applicants who are eligible for UK SC Clearance (British or lived here longer than 5 years) - we are unable to sponsor.

Job Purpose:

The Service Contract Management Associate will support the administration of the contract management activities for our Aftermarket Service Contracts (AMCs). This role will focus on the collection, organisation, review, analysis, and storage of AMCs ensuring they are collected and stored consistently and efficiently and accurately implemented into a Contract Lifecycle Management (CLM) system. The role will provide reporting and dashboards with KPIs and ensure that contractual data is well-maintained and accessible. In addition, the role will maintain a library of commercial contract management tools to support Sales and Service teams with the management of AMCs and provide administration of best practice contract management initiatives.

Duties:

• Support the selection, design, functionality, implementation and maintenance of a CLM system.
• Ensure proper storage and retrieval of contract documentation in a secure and accessible manner.
• Collect and organise contracts for storage and implementation into a CLM system.
• Review contracts to identify whether all terms and conditions are properly captured and aligned with company standards.
• Analyse contract data to support ongoing contract performance tracking and reporting.
• Analyse contract terms in support of specific projects.
• Maintain a library of contract management tools, templates, and best practices via suitable sharing tools.
• Create and maintain dashboards that track contract performance metrics and key performance indicators (KPIs).
• Create and maintain dashboards to track contract management initiatives.
• Support the development and improvement of contract processes, templates, and reporting methods.
• Assist in the monitoring contract risks and penalties, flagging issues for further action by senior management.
• Collaborate with cross-functional teams to ensure that contracts are aligned with business requirements and objectives.
• Help maintain up-to-date records and reports on contract status, renewals, and deadlines.
• Participate in the design and development of contract management tools to improve operational efficiency.

Technical Knowledge, Skills and Abilities:

• Basic understanding of contract law and contract management practices.
• Strong organisational and administrative skills.
• Proficiency in Microsoft Excel and other data analysis tools.
• Familiarity with dashboard creation and reporting tools.
• Strong attention to detail and the ability to interpret and manage data.
• Knowledge of SAP or similar enterprise resource planning (ERP) systems.
• Contract law training or certification.

Education and Experience requirements:

• Bachelor’s Degree or equivalent in Business, Law, or related field.
• Experience working with contracts, preferably in a corporate or legal environment.
• Familiarity with contract management systems (e.g., CLM).
• Exposure to contract analysis, review, or administration.

Diversity and Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com/careers) or LinkedIn.