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- Tasks: Manage customer onboarding and technical integration for Raft's logistics platform.
- Company: Raft is a dynamic UK tech company revolutionising logistics with innovative solutions.
- Benefits: Enjoy a fast-paced environment, global exposure, and opportunities for personal growth.
- Why this job: Join a cutting-edge company and make a real impact in the logistics industry.
- Qualifications: Experience in SaaS implementation or project management; great communication skills required.
- Other info: Work in a multicultural team and collaborate with top industry stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era. A dynamic UK-based technology company with a global impact across logistics, we’re searching for a Customer Implementation Manager who is excited by the prospect of working in a rapidly growing international scale-up.
As a Customer Implementation Manager, you will be essential in onboarding both new and existing customers to the Raft platform. You will manage the technical integration of customer projects, ensuring the design, development, and deployment of Raft create value for the customer. In addition, you will support customer process improvements, helping optimise their operations and enhance their experience with Raft.
Using your technical skills, project management expertise and strong interpersonal skills, you will coordinate resources, track milestones, and ensure customers achieve their desired outcomes through their partnership with Raft.
Day-to-day you will:
- Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarder, ensuring they progress through each phase of the implementation successfully.
- Function as the main contact for onboarding schedules, deliverables, and risk management.
- Create and manage scalable implementation project plans for a portfolio of enterprise customers.
- Lead technical discovery sessions with customers to align on functional technical requirements, operational design, and necessary deliverables for complex integrations.
- Work closely with technical teams to facilitate integration testing across several functional test case scenarios and resolve technical integration issues throughout the testing phase.
- Lead User Acceptance Testing with end-users, ensuring successful testing and approval before the integration goes live.
- Work closely with the Sales, Product, CS and Support teams, and lead a cross-functional effort to ensure timely delivery of all projects.
- Proactively manage customer and internal stakeholders' expectations during the onboarding and deployment phases.
- Take full ownership of all pre-implementation tasks for your accounts and ensure a smooth go-live execution.
We specifically want someone who has:
- Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment.
- Knowledge/experience of the Freight Forwarding industry would be a plus.
- Great people skills and at ease communicating with stakeholders from all levels of an organisation.
- Sound business judgment and decision-making abilities.
- The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes.
- Excellent written and verbal communication to stakeholders.
- Experience within the Logistics/Supply Chain/Freight space would be advantageous.
Apply because you want to...
- Have the opportunity to work in a global market and compete with best in class companies who are on the front line of innovation.
- Work in a modern Product-led company.
- Get exposure to working with stakeholders on a global level across different industries.
- Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth.
- Work in a multicultural environment.
Customer Implementation Manager employer: Dynamo
Contact Detail:
Dynamo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Manager
✨Tip Number 1
Familiarise yourself with the logistics and freight forwarding industry. Understanding the specific challenges and trends in this sector will help you speak confidently about how your skills can address customer needs during interviews.
✨Tip Number 2
Network with professionals in the SaaS and logistics space. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at Raft.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Be ready to share specific examples of how you've successfully managed implementation cycles, particularly in a SaaS environment, as this will demonstrate your fit for the role.
✨Tip Number 4
Showcase your interpersonal skills by preparing for behavioural interview questions. Think of scenarios where you've effectively communicated with stakeholders at various levels, as this is crucial for the Customer Implementation Manager position.
We think you need these skills to ace Customer Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in implementation and project management, particularly within a SaaS environment. Emphasise any experience you have in the Freight Forwarding industry or logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Raft's mission and how your skills align with their needs, especially in managing customer integrations and improving processes.
Highlight Technical Skills: In your application, clearly outline your technical skills and experience with integration testing and project management tools. This will demonstrate your capability to handle the technical aspects of the role effectively.
Showcase Communication Skills: Provide examples in your application that illustrate your strong written and verbal communication skills. Highlight experiences where you've successfully communicated with stakeholders at various levels, as this is crucial for the Customer Implementation Manager role.
How to prepare for a job interview at Dynamo
✨Understand the Company and Its Product
Before the interview, make sure to research Raft thoroughly. Understand their logistics platform, the technology they use, and how they differentiate themselves in the market. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Project Management Skills
As a Customer Implementation Manager, you'll need strong project management skills. Be prepared to discuss specific examples from your past experiences where you successfully managed implementation cycles, coordinated resources, and met deadlines. Highlight any tools or methodologies you used to keep projects on track.
✨Prepare for Technical Questions
Since the role involves technical integration, brush up on relevant technical concepts related to SaaS and the Freight Forwarding industry. Be ready to explain how you've handled technical challenges in previous roles and how you would approach similar issues at Raft.
✨Demonstrate Strong Interpersonal Skills
This position requires excellent communication and people skills. Prepare to share examples of how you've effectively communicated with stakeholders at various levels. Emphasise your ability to manage expectations and foster collaboration among cross-functional teams.
