Defect Manager (payments experience)

Defect Manager (payments experience)

Start: ASAP
Duration: 12 Months
Pay: £400-425 (OUTSIDE IR35)
Location: 100% on site in Basildon

Job Summary:
My client is searching for an experienced Senior Defect Manager for a 12-month contract within the Payments and Financial Services domains. In this role, you’ll manage defect triage, reporting, and resolution efforts, taking accountability for the defect lifecycle, and driving quality improvements.

Key Responsibilities:

1. Defect Management: Oversee lifecycle, ensuring thorough documentation and root cause analysis.
2. Stakeholder Communication: Act as main contact for escalations, managing senior stakeholder expectations.
3. Triage & Escalation: Lead sessions, escalate issues, and facilitate resolutions.
4. Project Support: Coordinate defect handling across projects, optimizing efficiency with Test Managers.

Experience Required:

1. Strong experience in JIRA (Rich Filters and dashboards)
2. Strong Payments/Financial Services background.
3. Exceptional attention to detail, resilience in defect resolution, and advanced communication skills.
4. Skills in conflict management, adaptability, and proactive problem solving.

This role requires 5 days on-site (East London/Essex border) at £400-£425 per day, outside IR35. If this role is of interest, please apply to this advert with an updated CV.

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