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For Companies At a Glance
- Tasks: As a Concierge, you'll provide top-notch service and maintain luxury standards for residents.
- Company: Join a leading company in a luxury residential development in North West London.
- Benefits: Enjoy a competitive salary, great work culture, and genuine career progression opportunities.
- Why this job: This role offers a chance to enhance your customer service skills in a prestigious environment.
- Qualifications: Customer service experience is key; hospitality background is a plus but not required.
- Other info: Full-time, permanent position with Monday to Friday schedule, paying up to £32K per annum.
We are seeking a hardworking and reliable individual to work at a luxury residential development within North West London.
This is a full time permanent role (Monday-Friday) paying up to £32K per annum.
What are we looking for in a Concierge?
- Experience as a residential concierge is desirable but not essential. We are seeking somebody with great customer service experience, ideally from a residential or hospitality background, but we are open to other areas of experience.
- Customer service orientated.
- Resourceful.
- Can-do attitude.
- Able to multitask.
- Good command of English both written and verbal.
- Able to work independently.
- Able to deal sensitively and effectively with complaints.
- Meticulous in your approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning.
What will you be doing as a Concierge?
- Provide front of house facilities and services to our residents.
- Ensure all communal areas and other aspects of the development are presentable to the highest standards.
- Distribute post and parcels to residents – processing and handling parcels.
- Effective positive liaison with residents, addressing queries and concerns in a timely manner.
- Regular site inspections and reporting notable matters to the Development Manager so that work orders can be raised where necessary.
- Investigate issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports must be documented within the handover log.
- In conjunction with the development manager, monitoring and supervising contractors carrying out works on and around the development.
- Check corridors/ main lobby/ any communal areas during building walkabouts and report anything that will be relevant/ crucial for the cleaning operatives to address.
What’s in it for you?
- A competitive salary
- Fantastic working culture in a luxury environment
- Genuine career progression potential
- Opportunity to work with a leading company
If this sounds like the right role for you and you match the listed requirements, then please APPLY NOW with a copy of your up-to-date CV!
INDHS
Concierge employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarize yourself with the luxury residential sector. Understanding the expectations and standards of high-end living can set you apart from other candidates. Research common practices in concierge services to demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing specific examples from your past experiences. Whether from hospitality or another field, showcasing how you've effectively handled complaints or provided exceptional service will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your resourcefulness and can-do attitude by thinking of potential scenarios you might face as a concierge. Prepare to discuss how you would handle various situations, such as dealing with maintenance issues or resident inquiries, to show your proactive approach.
✨Tip Number 4
Emphasize your ability to multitask and work independently. Provide examples of how you've successfully managed multiple responsibilities at once, especially in fast-paced environments, to assure the employer of your capability to thrive in this role.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any customer service experience you have, especially if it's from a residential or hospitality background. Use specific examples to demonstrate your skills in handling queries and complaints effectively.
Showcase Your Multitasking Abilities: In your application, mention instances where you've successfully managed multiple tasks at once. This will show that you can handle the diverse responsibilities of a Concierge role.
Demonstrate Attention to Detail: Since the role requires meticulousness in safety and monitoring, provide examples of how you've ensured high standards in previous positions. This could include maintaining cleanliness or conducting thorough inspections.
Tailor Your CV: Ensure your CV is up-to-date and tailored to the Concierge position. Highlight relevant skills and experiences that align with the job description, such as your ability to work independently and your command of English.
How to prepare for a job interview at PropRec
✨Showcase Your Customer Service Skills
Since the role emphasizes great customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved complaints or provided exceptional service.
✨Demonstrate Resourcefulness
The company values a can-do attitude and resourcefulness. Think of instances where you had to think on your feet or find creative solutions to problems. This will show that you can handle unexpected challenges.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios, such as dealing with complaints or managing multiple tasks. Practice your responses to demonstrate your ability to multitask and prioritize effectively.
✨Emphasize Attention to Detail
Given the meticulous nature of the role, be ready to discuss how you ensure safety and quality in your work. Provide examples of how you've tracked, inspected, or monitored tasks in previous positions.
