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- Tasks: Lead workshops and design user journeys for government services.
- Company: Join a dynamic team focused on improving public sector digital experiences.
- Benefits: Enjoy remote work flexibility and a competitive daily rate.
- Why this job: Make a real impact on user experiences while collaborating with diverse teams.
- Qualifications: Experience in service design, UCD principles, and GDS standards required.
- Other info: This role is outside IR35, offering financial benefits.
The predicted salary is between 100000 - 120000 £ per year.
Rate: £500 per day (Outside IR35)
Duration: 6 months
Start Date: ASAP
Location: Remote
Clearance: BPSS
Key Responsibilities:
- Lead and facilitate service design workshops with stakeholders, users, and cross-functional teams.
- Apply UCD methodologies to create seamless and inclusive user journeys.
- Work within GDS guidelines, ensuring services meet Service Standard assessments.
- Conduct user research and translate insights into actionable service improvements.
- Develop service blueprints, journey maps, and process flows to define service interactions.
- Collaborate closely with product managers, UX/UI designers, developers, and policy teams.
- Ensure services are designed with accessibility, scalability, and sustainability in mind.
- Advocate for user needs while balancing business and technical constraints.
Essential Skills & Experience:
- Proven experience as a Service Designer in public sector or government digital projects.
- Deep understanding of User-Centered Design (UCD) principles and methodologies.
- Strong knowledge of GDS standards, assessments, and accessibility guidelines.
- Hands-on experience creating service blueprints, journey maps, and process flows.
- Ability to work in an agile environment, collaborating with multidisciplinary teams.
- Experience conducting user research and usability testing.
- Strong communication and stakeholder management skills.
- Proficiency in design tools such as Miro, Figma, or Adobe XD.
Service Designer - Government Experience- 6 Months - Remote employer: Stealth IT Consulting Limited
Contact Detail:
Stealth IT Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Government Experience- 6 Months - Remote
✨Tip Number 1
Familiarise yourself with the Government Digital Service (GDS) standards and guidelines. Understanding these will not only help you in interviews but also demonstrate your commitment to delivering high-quality public services.
✨Tip Number 2
Showcase your experience in user research and usability testing during discussions. Be prepared to share specific examples of how your insights have led to actionable service improvements, as this is crucial for the role.
✨Tip Number 3
Highlight your proficiency in design tools like Miro, Figma, or Adobe XD. Consider preparing a portfolio that includes service blueprints and journey maps you've created, as visual evidence of your skills can make a strong impression.
✨Tip Number 4
Network with professionals in the public sector and service design community. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Designer - Government Experience- 6 Months - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Designer, particularly in public sector or government digital projects. Emphasise your understanding of User-Centered Design principles and GDS standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your relevant skills and experiences. Mention specific projects where you applied UCD methodologies and how you facilitated workshops with stakeholders and users.
Showcase Your Tools Proficiency: Include examples of your hands-on experience with design tools like Miro, Figma, or Adobe XD. If possible, provide links to your portfolio or case studies that demonstrate your ability to create service blueprints and journey maps.
Highlight Collaboration Skills: In your application, emphasise your ability to work in agile environments and collaborate with multidisciplinary teams. Provide examples of how you've successfully managed stakeholder relationships and advocated for user needs.
How to prepare for a job interview at Stealth IT Consulting Limited
✨Showcase Your UCD Expertise
Make sure to highlight your understanding of User-Centered Design principles during the interview. Be prepared to discuss specific projects where you've applied these methodologies to create user-friendly services.
✨Familiarise Yourself with GDS Standards
Since the role requires knowledge of GDS guidelines, brush up on these standards before your interview. Demonstrating your familiarity with GDS assessments will show that you are well-prepared and understand the expectations for government digital projects.
✨Prepare Examples of Collaboration
Collaboration is key in this role, so come ready with examples of how you've worked with product managers, UX/UI designers, and developers in the past. Highlighting your teamwork skills will reassure the interviewers of your ability to fit into their multidisciplinary teams.
✨Discuss Accessibility and Sustainability
Be ready to talk about how you've incorporated accessibility and sustainability into your service designs. Providing concrete examples will demonstrate your commitment to creating inclusive services that meet diverse user needs.
