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- Tasks: Be the friendly face for customers at our Leisure Complex, handling inquiries and transactions.
- Company: Join a vibrant team dedicated to providing top-notch leisure services in Omagh.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for growth.
- Why this job: Make a real impact by helping people access leisure activities and enhancing their experience.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Full-time position with a closing date for applications on December 13, 2024.
The predicted salary is between 28500 - 29500 £ per year.
Customer Service Assistant (Full Time) Job ref: 24/CW/39 | Job type: Permanent Location: Omagh Leisure Complex|Salary: Scale 3 + 3; SCP 9-11; £13.69 – £14.13 per hour Quantity of Posts Available: 1 Closing date: Friday 13 Dec 2024 12:00 Job summary The post holder will act as the first point of contact for members of the public seeking to access Leisure services. They will, as part of a team ensure that services are convenient and accessible and delivered to the highest possible standards of Customer Service and strive to ensure our customer service standards are met and a wide range of enquiries and transactions are dealt with at the first point of contact in the Leisure services. The post holder will be required to maintain an up to date knowledge of Leisure services and functions and ensure the relay of accurate and up to date information to members of the public.
Customer Service Assistant (Full Time) employer: Fermanagh & Omagh District Council
Contact Detail:
Fermanagh & Omagh District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Full Time)
✨Tip Number 1
Familiarize yourself with the specific leisure services offered at Omagh Leisure Complex. Understanding the facilities, programs, and events will help you provide accurate information to customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you handle customer inquiries. This will boost your confidence and prepare you for real-life interactions with the public.
✨Tip Number 3
Showcase your ability to work as part of a team by sharing examples from previous experiences where you collaborated effectively. Highlighting your teamwork skills can set you apart from other candidates.
✨Tip Number 4
Stay updated on customer service best practices and trends in the leisure industry. Being knowledgeable about current standards will not only enhance your performance but also demonstrate your commitment to providing excellent service.
We think you need these skills to ace Customer Service Assistant (Full Time)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Assistant position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've handled customer inquiries or resolved issues effectively.
Showcase Communication Skills: Since the role involves being the first point of contact for the public, highlight your communication skills. Mention any relevant training or experiences that demonstrate your ability to convey information clearly and professionally.
Express Enthusiasm for Leisure Services: Convey your passion for leisure services in your application. Discuss why you are interested in this role and how you can contribute to providing high-quality customer service in this sector.
How to prepare for a job interview at Fermanagh & Omagh District Council
✨Know Your Services
Make sure you have a solid understanding of the leisure services offered at the Omagh Leisure Complex. Familiarize yourself with the different facilities, programs, and any recent changes to services so you can confidently answer questions and provide accurate information.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your customer service skills. Think about situations where you successfully resolved issues or went above and beyond for a customer, as this will highlight your ability to meet the high standards expected in this role.
✨Practice Common Scenarios
Anticipate common customer inquiries or complaints related to leisure services and practice your responses. This will help you feel more prepared and confident during the interview, showing that you can handle various situations effectively.
✨Show Enthusiasm for the Role
Express your passion for providing excellent customer service and your interest in working within the leisure sector. Employers appreciate candidates who are genuinely excited about the role and the opportunity to contribute to the community.
