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For Companies At a Glance
- Tasks: Manage customer relationships, oversee contracts, and drive business profitability.
- Company: Join Oaklands Global, a company with 50 years of experience in candidate support.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by advocating for customers and shaping business strategies.
- Qualifications: Experience in customer-facing roles; Business Studies qualification is a plus.
- Other info: Stay informed throughout the application process, whether shortlisted or not.
The predicted salary is between 36000 - 60000 £ per year.
Are you a results-driven professional with a passion for building lasting customer relationships and contributing to business growth? As a Commercial Account Manager, you will be the key advocate for our clients' customers within the organisation. Your focus will be on understanding their needs and ensuring those needs are met in a way that supports their broader commercial strategy. In this role, you’ll be pivotal in managing customer interactions, resolving disputes, overseeing contract performance, and driving overall business profitability.
- Customer Relationship Management: Lead site-specific customer meetings, address initial disputes, and ensure the customer’s voice is represented within the business.
- Demand & Order Management: Work closely with the business to ensure alignment between customer demand and operational capabilities, ensuring smooth execution of orders.
- Contract & Commercial Oversight: Manage contractual agreements, including cash flow, compliance, and risks, while identifying and seizing commercial opportunities.
- Change Management: Implement contract updates and manage minor modification claims to ensure smooth transitions.
- Financial & Business Strategy: Support pricing decisions, bid proposals, and the development of commercial plans that contribute to business growth.
To make a meaningful impact, you’ll bring your expertise in customer relationship management and contract negotiation, along with the following skills and experience:
- Customer Advocacy: Proven success in managing customer relationships, contract negotiation, and demand forecasting, ensuring effective communication and seamless business operations.
- Financial Acumen: Strong analytical skills to interpret financial data, manage profit and loss, and support budgeting decisions that contribute to profitability.
- Experience in crafting compelling commercial proposals and business models that support long-term growth and success.
- A qualification in Business Studies is an asset, though hands-on experience in customer-facing roles or programme management is highly valued.
Ultimately, your ability to navigate commercial landscapes and drive customer success is what truly matters.
Oaklands Global has 50 years’ combined experience supporting candidates at all levels to help identify and secure their next position. Whether your profile is shortlisted to the next step of the application process or not, we will keep you informed by telephone or by email.
Telephone Account Manager - Commercial employer: Oaklands Global Aviation Recruitment & Executive Search
Contact Detail:
Oaklands Global Aviation Recruitment & Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Account Manager - Commercial
✨Tip Number 1
Network with professionals in the industry, especially those who are already working as Account Managers. Attend relevant events or webinars where you can connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with common customer relationship management tools and software. Being knowledgeable about these systems can give you an edge during interviews and demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships or resolved disputes in the past. This will showcase your experience and ability to handle similar situations in the new role.
✨Tip Number 4
Stay updated on industry trends and challenges that affect commercial account management. Showing that you understand the broader market context can impress interviewers and highlight your strategic thinking.
We think you need these skills to ace Telephone Account Manager - Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relationship management and contract negotiation. Use specific examples that demonstrate your success in these areas, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building customer relationships and how your skills align with the role. Mention your understanding of commercial strategies and how you can contribute to business growth.
Showcase Financial Acumen: Since the role requires strong analytical skills, include any relevant experience you have with financial data interpretation, profit and loss management, or budgeting decisions. This will show your capability to support the company's profitability.
Highlight Relevant Qualifications: If you have a qualification in Business Studies or similar, make sure to mention it. However, also emphasise your hands-on experience in customer-facing roles or programme management, as practical experience is highly valued.
How to prepare for a job interview at Oaklands Global Aviation Recruitment & Executive Search
✨Showcase Your Customer Relationship Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where you resolved disputes or improved client satisfaction, as this role heavily focuses on customer advocacy.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with financial data and how it relates to business profitability. Bring examples of how you've supported budgeting decisions or interpreted financial reports to drive business growth.
✨Understand the Company's Commercial Strategy
Research the company's commercial strategy and be prepared to discuss how your skills align with their goals. This shows that you're not only interested in the role but also invested in the company's success.
✨Prepare for Change Management Questions
Since the role involves managing contract updates and modifications, think about your experiences with change management. Be ready to explain how you've handled transitions smoothly in previous roles.
