HCM Business Analyst

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Responsibilities:

• Provide post-production support and enhancement services in multiple areas of Workday HCM and serve as the subject matter expert to assist fellow team members and clients.
• Participate in advisory, planning and implementation of additional Workday HCM modules by documenting requirements, mapping processes, and implementing best-practice configuration.
• Manage client relationships and resolve client support requests varying from operational support issue resolution, phase x implementations and enhancement projects, release planning, to strategic road mapping services.
• Lead sessions with clients and team members to analyze and scope complex business requirements.
• Prioritize and delegate requests and tasks by level of urgency, scope, complexity, and team availability.
• Provide guidance to and collaborate with team members to research and resolve complex client requests.
• Provide Workday best practices and ensure high quality deliverables.
• Communicate effectively with clients to convey project updates, configuration recommendations, and Workday best practices.
• Prioritize client interests and proactively listen to ensure that work exceeds their expectations.
• Actively foster internal relationships, share knowledge, mentor other consultants, and contribute as a leader to grow our practice.
• Take initiative to perform or delegate other related duties as needs are discovered, including internal projects.

Qualifications:

• Strong understanding of core Workday competencies (business process, reporting, security) and deep expertise in one (or multiple!) Workday HCM functional areas.
• Experience implementing/supporting Workday modules related to Core HR and UK Payroll (Mandatory).
• 5+ years of recent Workday experience implementing/supporting Workday HCM modules.
• Strong experience within Workday HCM deployments and operational support projects.
• Ability to build and develop strong client relationships.
• Excellent verbal and written communication skills.
• Passionate about knowledge sharing.
• Ability to learn technology quickly through instruction and self-training.
• Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust.
• Good problem solver with the ability to consider alternative and diverse perspectives.

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