Quality Systems Manager

We are looking for an experienced and dedicated Quality Systems Manager to join our dynamic team.

Hours of Work: Monday – Thursday 07:30 – 16:30, Friday 07:30 – 12:30

Location: Newport Street, Plymouth based but must be able to travel between our 5 sites across Plymouth

Main Purpose of the Role:

Reporting to the Quality Director, the role of the Quality Systems Manager is to create, manage, maintain and develop the company’s quality management system in line with the company’s evolution, ensuring compliance and ongoing certification to ISO9001:2015. The Quality Systems Manager will be responsible for the creation and ownership of the internal audit plan whilst ensuring issues are effectively resolved and assessed for ongoing improvement of the management system. Supporting the business with the creation of policies, procedures and instructional documents across all functions of the business.

The role has multi-level interfaces within the business, therefore maintaining relationships with stakeholders is a key requirement. Strong leadership is an integral part of the role and success of the overall department. The role will require an autonomous leader who can manage day-to-day issues as well as strategise for the future.

Key Responsibilities:

1. Ownership, management and development of the Princess Yachts quality management system in accordance with ISO9001:2015. Ensuring compliance and ongoing certification to ISO9001:2015.
2. Primary contact with the ISO9001:2015 certification body. Responsible for the planning and management of all aspects of ISO9001:2015 certification program.
3. Creation, ownership and management of the internal audit program.
4. Perform internal audits inline with the internal audit program.
5. Management of corrective actions, steering process owners to complete root cause analysis and create corrective actions plans to resolve issues identified during audits.
6. Support the business with the creation of policies, procedures and other system documents.
7. Maintain and continually improve the company document management system.
8. Review, approve and process any change requests relating to the quality management system, including ownership of the Product Trials Register.
9. Reporting and ownership of metrics in relation to the quality management system.
10. Creation of training material in relation to the quality management system.
11. Assist the Quality Director with continual improvement activities to enhance the Quality Management System.
12. Act as an Ambassador for Princess Yachts, operating with integrity and drive appropriate to the Company’s values, to promote Princess as a market leader.

This list is not intended to be exhaustive and you may be required to undertake other duties appropriate to the role.

Person Specification

Knowledge and skills required:

1. A sound knowledge of manufacturing and operational processes.
2. Familiar with quality management and the requirements of ISO9001:2015.
3. Experience of document creation (Tech content, Process flows, RACI etc) and document management.
4. Lead auditor qualification essential.
5. Familiar with root cause and corrective action techniques.
6. Good Communication skills and ability to engage with all areas of the business.
7. Experience in team management.
8. Relevant / suitable qualifications both administrative and technical.
9. Conscientious, reliable and dedicated.
10. Able to manage and work under own initiative.
11. Engages with others and has a collaborative approach.
12. Proactively contributes within a team.
13. Assertive, resilient and welcomes change.

For further information please contact

Closing date: Monday 31^st March 2025

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