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- Tasks: Lead and optimize operations while ensuring exceptional client experiences across multiple divisions.
- Company: Join the UK's top over-50s inclusive jobs board, dedicated to empowering diverse talent.
- Benefits: Enjoy a supportive work culture with opportunities for professional growth and development.
- Why this job: Make a real impact by leading a passionate team and enhancing service delivery.
- Qualifications: 5+ years of leadership experience with strong communication and problem-solving skills required.
- Other info: Ideal for those who thrive under pressure and are committed to team development.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board. The Head of Operations is responsible for optimizing the effectiveness of operations through insightful people management and informed decisive decision making. This role will be responsible for ensuring the timely completion of all client commitments across multiple divisions, with an emphasis on exceptional client experience. Key Responsibilities Responsible to ensure: All Audit, Fire, Safety Consultancy, Adviceline, Implementation and Training services are delivered on time, in full to the right quality standards. The well-being and high engagement of your team. Develop, implement, and deliver operational strategy in line with company goals and objectives Leadership, management and development of the team. We expect you to lead by example, evaluate performance, hold people to account and ensure they live the company core values. Identify risk areas for service delivery such as attrition and make sure there is an appropriate recruitment and talent pool available for key roles. Clear and adequate communication to your team (internal and external) of business updates e.g. company strategy, policy changes key success etc. Represent the services delivery team at monthly and weekly internal meetings and report on progress of KPIs. Continually monitor and improve, where appropriate, the team performance and ensure departmental KPIs are met. Provide the Leadership Team with strategic recommendations for the development of the Team and delivery of services. Identification of opportunities to improvement of all elements of service delivery. Support is provided to the Product Manager in the development of existing and new products and services. Responsible for complaints and ensure they are comprehensively investigated and closed out. Support the Sales and Account Management Teams and support in client meetings, where appropriate. Qualifications/Skills/Experience: A passion for people and a commitment to consistent development 5+ years’ experience of leading a large multi disciplined team of professionals Ability to manage and lead under pressure, plan workloads, and prioritise deadlines Excellent leadership, communication and interpersonal skills, with the ability to inspire a team Strong attention to detail, project management, and time management skills Strong problem-solving abilities, with a focus on solutions that consider the broader business impact. Experience of managing field-based teams and maintaining strong lines of communication #J-18808-Ljbffr
Head of Compliance Services employer: Shield Safety Group
Contact Detail:
Shield Safety Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Compliance Services
✨Tip Number 1
Familiarize yourself with the latest trends and regulations in compliance services. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying informed during interviews.
✨Tip Number 2
Network with professionals in the compliance field, especially those who have experience leading teams. Engaging in conversations can provide insights into the challenges they face and how you can position yourself as a solution.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved service delivery in your previous roles. Highlighting measurable outcomes will showcase your effectiveness as a leader.
✨Tip Number 4
Research our company culture and core values thoroughly. Being able to articulate how your personal values align with ours will make a strong impression and show that you're a great fit for the team.
We think you need these skills to ace Head of Compliance Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Compliance Services. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in leadership, team management, and operational strategy. Use specific examples that demonstrate your ability to meet the requirements outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also expresses your passion for people management and commitment to service delivery. Make sure to address how you can contribute to the company's goals and values.
Highlight Problem-Solving Skills: In both your CV and cover letter, emphasize your problem-solving abilities and provide examples of how you've successfully managed challenges in previous roles. This will show your potential employer that you can handle the pressures of the position.
How to prepare for a job interview at Shield Safety Group
✨Showcase Your Leadership Skills
As a candidate for the Head of Compliance Services, it's crucial to demonstrate your leadership experience. Share specific examples of how you've successfully managed and developed large teams, especially in high-pressure situations.
✨Emphasize Client Experience
Highlight your commitment to exceptional client service. Discuss strategies you've implemented in the past to ensure timely and quality service delivery, and how you’ve handled client complaints effectively.
✨Prepare for Strategic Discussions
Be ready to discuss your approach to developing and implementing operational strategies. Think about how your past experiences align with the company's goals and how you can contribute to their success.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of complex problems you've solved in previous roles. Focus on solutions that not only addressed immediate issues but also considered the broader business impact, showcasing your strategic thinking.
