Water Operational Risk Service Analyst

Together we are Trusted to Serve Scotland. At Scottish Water we look after Scotland's most precious natural resource. From source to tap, we're guarding Scotland's reputation for refreshingly pure water, and caring for our environment at the same time.

We're looking for a Water Operational Risk Service Analyst (ORSA) to join our Intelligent Control Centre (ICC), to monitor and manage alarms within the ICC from our Water operational assets across Scotland.

What you’ll do:

• Respond to risks that could impact service delivery, customer satisfaction, or environmental compliance, providing essential support to field teams managing asset and customer service issues.
• Foster a strong culture of knowledge and risk management, ensuring customer service is protected and continuously improved.
• Work closely with other CSD functions to understand the impact of burst activities at all levels to ensure effective risk management and mitigation measures are in place, keeping service delivery running smoothly.

What you’ll need:

• A strong understanding of water network systems and the actions needed to protect or restore service disruptions is essential.
• You’ll also need significant experience across Scottish Water’s operational activities, particularly in water delivery services.

Looking out for you:

The role involves working shifts which comply with the 35-hour working week. You’ll get plenty of time to recharge between shifts. And you can even buy five more days if you need a little extra time. You can also take paid time off to volunteer in your community. When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working. For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance. As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print:

This role will be a Grade 6. If you’re new to Scottish Water, you’ll join us on a starting salary of £33,560. Performance-driven pay progression would then allow you to move through the range to a maximum of £44,140. If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on the 23rd March 2025. We’re looking to do interviews for this role on 31st March in person at our Stepps Office. Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer.

A few final things worth knowing… Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out! Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We’re also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Finally, candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

We’re here to help. Ask us anything at Together we are Trusted to Serve Scotland. Working at Scottish Water you'll be making a real difference to the lives of the people and communities in Scotland who rely on the vital water and wastewater services we provide. We offer a broad range of career opportunities and our approach to inclusion and diversity means we can make a real difference together. Our people are essential to providing our customers with the very best service in communities around Scotland. We're passionate about attracting, developing and retaining the best people who can make a positive difference to our business. If you are passionate about delivering a great customer service and can inspire trust and demonstrate pride in your work, we are confident that you will find Scottish Water a place where you can build on your talents and one where you can thrive.

If you would like to join our team at Scottish Water you can find out more about our latest vacancies here.