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- Tasks: Support builders and developers through calls and emails, ensuring smooth operations.
- Company: NHBC is the market leader in new home warranties and insurance, dedicated to raising building standards.
- Benefits: Enjoy 27 days leave, enhanced pension, life assurance, and flexible working options.
- Why this job: Join a vibrant team focused on protecting homeowners and improving house building standards.
- Qualifications: 2+ years in secretarial/admin roles with strong communication and organisational skills required.
- Other info: Embrace a culture of inclusivity and personal growth with opportunities for training and development.
The predicted salary is between 22500 - 27500 £ per year.
Overview Job role: Business Support Advisor Salary: £22,500 – £27,500 + up to 6% bonus per annum Working location: Milton Keynes Employment type: Full time, permanent Job summary: Are you ready to play a pivotal role within our Business Support & Improvement Team? NHBC is looking for a proactive and experienced Business Support Advisor to provide top-notch service and support across various operational areas, ensuring we meet our goals and deliver exceptional customer experiences. This is your chance to play a pivotal role in raising standards in house building and protecting homeowners, all while working in a vibrant and inclusive environment. Responsibilities What you’ll be doing Handle calls, emails, and enquiries from builders, developers, and NHBC staff, becoming the trusted point of contact. Process Building Control Notices and Energy Performance Certificates, ensuring everything runs smoothly. Assist managers with secretarial tasks, including diary and travel coordination, making their lives easier. Manage outgoing post and consultations with authorities, keeping everyone in the loop. Maintain communication with departments, ensuring tasks are completed efficiently and effectively. Coordinate the transfer of information between customers and professional bodies, ensuring seamless operations. Review technical documents to understand and meet customer needs. Keep accurate records and chase outstanding information, ensuring nothing falls through the cracks. Update department content on the internal company website and identify opportunities for improving efficiency. Support team projects and new processes, bringing your unique skills to the table. Qualifications What we’re looking for Minimum of 2 years senior secretarial and administration experience Experience in a busy operational support environment Excellent communication and organizational skills, able to work accurately under pressure. Self-motivated, adaptable, and a team player who can manage their workload effectively. Proactive with problem-solving skills and a keen eye for detail. What we offer Our benefits package includes: 27 days annual leave + bank holidays Holiday purchase scheme Enhanced pension scheme (up to 10.5%) Life assurance Subsidised private medical insurance Employee discounts platform Two days volunteer leave Enhanced maternity, paternity, adoption leave and pay for all new parents + many more! Who we are At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners. Why you should join us As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey. Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey. We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements. Our inclusive culture We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing. #LI-hybrid #J-18808-Ljbffr
Business Support Advisor employer: NHBC
Contact Detail:
NHBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Business Support Advisor. Understanding the specific tasks, such as processing Building Control Notices and managing communications, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in a busy operational support environment. Be ready to share examples of how you've successfully managed multiple tasks under pressure, as this is crucial for the role.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively interacted with various stakeholders in previous roles. This will illustrate your ability to be the trusted point of contact that NHBC is looking for.
✨Tip Number 4
Research NHBC's values and culture. Being able to align your personal values with those of the company will not only help you stand out but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Business Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in secretarial and administration roles. Emphasise your communication skills and ability to work under pressure, as these are key for the Business Support Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description, such as handling enquiries or managing communications.
Highlight Problem-Solving Skills: In your application, provide examples of how you've proactively solved problems in past roles. This will demonstrate your ability to adapt and manage workloads effectively, which is crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Business Support Advisor.
How to prepare for a job interview at NHBC
✨Showcase Your Communication Skills
As a Business Support Advisor, you'll be the go-to person for communication. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where effective communication made a difference.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Be prepared to discuss how you manage multiple tasks and prioritise effectively. Share specific instances where your organisational skills led to successful outcomes in a busy environment.
✨Demonstrate Problem-Solving Skills
Being proactive and having a keen eye for detail are crucial. Prepare to discuss challenges you've faced in previous roles and how you approached solving them. This will show your potential employer that you're ready to tackle issues head-on.
✨Research NHBC and Its Values
Understanding the company's mission and values is key. Familiarise yourself with NHBC's commitment to raising standards in house building and protecting homeowners. This knowledge will help you align your answers with their goals during the interview.
