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- Tasks: Lead a team managing sales enquiries and ensure top-notch customer service.
- Company: Join a prestigious car dealership known for luxury vehicles and exceptional service.
- Benefits: Enjoy flexible working hours and a competitive salary of around £40k per annum.
- Why this job: Be part of a dynamic team that values customer engagement and drives sales performance.
- Qualifications: Experience in the automotive industry and strong leadership skills are essential.
- Other info: Opportunity to develop your career in a thriving automotive environment.
Not sure what skills you will need for this opportunity? Simply read the full description below to get a complete picture of candidate requirements.
- Prestigious Car Dealership
- Based in the Orpington area
- Circa £40k Per Annum
- Hours: 5 Days Per Week - Can Be Flexible
Are you a motivated leader with a passion for luxury cars and exceptional customer service? We are seeking an experienced Automotive Lead Manager (Sales Enquiries/ Contact Centre) to oversee our dedicated team handling sales enquiries at our prestigious car dealership.
Role Overview: As the Automotive Lead Manager (Sales Enquiries/ Contact Centre), you will lead a team responsible for handling customer enquiries, ensuring seamless communication between potential clients and our sales team. Your role is key in maintaining the high standards of customer engagement that define our clients dealership, optimising lead conversion, and driving sales performance.
Key Responsibilities:
- Lead, mentor, and manage the sales enquiries team to ensure outstanding customer service and efficiency.
- Oversee all inbound sales enquiries across phone, email, and digital platforms, ensuring timely and professional responses.
- Develop strategies to improve enquiry handling, lead management, and conversion rates.
- Work closely with the sales team to allocate leads effectively and track progress.
- Monitor team performance through KPIs, reporting on enquiry trends and conversion success.
- Implement CRM best practices to streamline processes and enhance customer experiences.
- Train and develop team members to uphold dealership standards and product knowledge.
- Collaborate with marketing to refine lead generation and engagement strategies.
Requirements:
- Proven experience in a similar role within the automotive industry.
- Strong leadership skills with the ability to motivate and drive performance.
- Excellent communication, problem-solving, and organizational abilities.
- Proficiency in CRM systems and data-driven decision-making.
- Passion for delivering an outstanding customer journey.
Full vacancy details for this Automotive Lead Manager (Sales Enquiries/ Contact Centre) role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.
Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts.
Automotive Lead Manager (Sales Enquiries/ Contact Centre) employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Lead Manager (Sales Enquiries/ Contact Centre)
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially regarding luxury cars. This knowledge will not only help you during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those who have experience in sales management. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that improved lead conversion rates. Having concrete examples ready will showcase your expertise and leadership skills.
✨Tip Number 4
Research the dealership's customer service philosophy and be ready to align your approach with their values. Showing that you understand and can enhance their customer journey will set you apart from other candidates.
We think you need these skills to ace Automotive Lead Manager (Sales Enquiries/ Contact Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly in sales management and customer service. Use specific examples that demonstrate your leadership skills and success in handling sales enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury cars and exceptional customer service. Mention how your previous experiences align with the responsibilities of the Automotive Lead Manager role and express your enthusiasm for leading a team.
Highlight Key Skills: In your application, emphasise your strong communication, problem-solving, and organisational abilities. Provide examples of how you've used CRM systems effectively to improve lead management and conversion rates.
Showcase Leadership Experience: Detail your experience in leading and mentoring teams. Include specific achievements that demonstrate your ability to motivate others and drive performance, as this is crucial for the role at the dealership.
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Show Your Passion for Cars
Make sure to express your enthusiasm for luxury cars during the interview. Share any personal experiences or knowledge about the automotive industry that showcases your passion, as this will resonate well with the dealership's values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where you motivated your team, improved performance, or resolved conflicts, as strong leadership is crucial for this role.
✨Know Your CRM Systems
Familiarise yourself with common CRM systems used in the automotive industry. Be ready to discuss how you've used these tools to enhance customer experiences and improve lead management in previous roles.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult customer enquiries or optimising lead conversion. Think through your responses and be prepared to demonstrate your problem-solving skills and customer service approach.
