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For Companies At a Glance
- Tasks: Lead a dynamic customer service team, training and developing talent while resolving customer issues.
- Company: Join a reputable UK company with 20 years of experience and global connections.
- Benefits: Enjoy hybrid working, 26 days holiday, private medical, and free Starbucks on-site!
- Why this job: Be part of a supportive culture that values growth, teamwork, and social events.
- Qualifications: Must have 2+ years in customer service management and strong analytical skills.
- Other info: Apply quickly as this role is in high demand due to its fantastic benefits!
Space 8 Recruitment are looking for a Customer Service Team Manager to join our well-established client based in Coventry on a HYBRID basis. This role is easily commutable from Coventry, Kenilworth, Solihull and South Birmingham.
The Company: This company was established in the UK 20 years ago and is part of a large global company. They have an excellent reputation for attracting and retaining talent and offer a huge benefits package including hybrid working.
The Role: This role reports into the Head of Customer Services and manages a team of 7. Duties will include:
- Managing the team on a day to day basis.
- Delivering training to the team & individuals where required.
- Be the point of escalation for customer complaints.
- Coaching and employee development.
- Recruit and train new team members.
- Identify improvements that could be made and find solutions.
- Monitor and manage work-flow within the team.
- Analyse complex information.
- Monitor and report on KPIs.
What are we looking for?
- Essential - over 2 years' experience in a fast-paced customer service environment.
- Essential - over 2 years' experience of managing a customer service team.
- Essential - able to analyse data.
- Essential - strong excel skills.
- Essential - fantastic communication skills both verbal and written.
What are they offering? This company offers an amazing benefits package as follows:
- Hybrid working.
- A whopping 26 days holiday + 8 bank holidays!! Plus you can buy or sell an extra 5 days. Plus this rises with tenure!!
- Pension.
- Life assurance.
- Private Medical.
- Free Starbucks machine.
- 50% off gym membership.
- Free car parking.
- Lots of social events; summer parties etc.
What now? Please apply asap. This role will be popular due to the benefits offered. We regret that if you haven't heard from us in 5 days then your application has been unsuccessful.
Customer Service Team Manager employer: Space 8 Recruitment
Contact Detail:
Space 8 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager
✨Tip Number 1
Make sure to highlight your leadership experience in customer service. Since the role involves managing a team, showcasing specific examples of how you've successfully led teams in the past will make you stand out.
✨Tip Number 2
Familiarise yourself with the company's values and culture. Understanding what they prioritise can help you tailor your approach during any interviews or discussions, showing that you're a great fit for their team.
✨Tip Number 3
Prepare to discuss your analytical skills in detail. Since the role requires data analysis, think of specific instances where you've used data to drive decisions or improve processes in your previous roles.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team, handle complaints, and analyse data.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention your experience in fast-paced environments and how you can contribute to the company's success.
Highlight Key Skills: In your application, emphasise your strong communication skills, proficiency in Excel, and any experience with KPIs. These are essential for the role and should be clearly stated.
Submit Promptly: Given the high number of candidates, submit your application as soon as possible. Ensure all documents are complete and formatted correctly before hitting send.
How to prepare for a job interview at Space 8 Recruitment
✨Showcase Your Leadership Skills
As a Customer Service Team Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, focusing on how you've motivated and developed your team members in the past.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about handling customer complaints and escalations. Prepare examples of how you've successfully resolved issues and improved processes in your previous roles.
✨Highlight Your Analytical Skills
Since the role requires analysing complex information and monitoring KPIs, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improvements.
✨Communicate Clearly and Confidently
Fantastic communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing, as this will be crucial during the interview.
