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- Tasks: Deliver excellent supporter care and manage data for fundraising efforts.
- Company: Battersea is dedicated to helping dogs and cats in need, ensuring they find loving homes.
- Benefits: Enjoy 28 days annual leave, gym discounts, free healthcare cash plan, and generous pension contributions.
- Why this job: Join a passionate team making a real impact while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; enthusiasm for animal welfare and customer care is essential.
- Other info: Hybrid working model allows for a balance of home and office work; diversity and inclusion are priorities.
The predicted salary is between 28800 - 43200 £ per year.
Our supporters are at the very heart of our fundraising efforts. The team responsible for data management, supporter care, and compliance plays a vital role in enabling our fundraising teams to operate effectively. We work closely with Battersea colleagues, suppliers, and agencies acting on our behalf to collect, process, and analyse data. We are committed to supporting our generous donors and customers by ensuring their contributions are recognised and celebrated through outstanding customer care. We ensure that all fundraising activities are carried out with diligence, care, and in full compliance with relevant regulations, using data-driven insights to maximise impact.
The Supporter Services Administrator is responsible for delivering excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and maximise income for Battersea.
What we can offer you:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model: We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion: We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact jobs@battersea.org.uk or call us on 020 3887 8341.
More about us: At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 13th July 2025
Interview date(s): TBC. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Supporter Services Administrator employer: Battersea Dogs & Cats Home
Contact Detail:
Battersea Dogs & Cats Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Services Administrator
✨Tip Number 1
Familiarise yourself with Battersea's mission and values. Understanding their commitment to animal welfare and supporter care will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Network with current or former employees of Battersea. Engaging with them can provide valuable insights into the company culture and expectations for the Supporter Services Administrator role, which can give you an edge in your application.
✨Tip Number 3
Highlight any experience you have in data management or customer service. Since the role involves managing supporter data and providing excellent care, demonstrating relevant skills and experiences can make you a standout candidate.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you would handle various supporter scenarios. Being ready to discuss specific examples of how you've provided excellent customer care or managed data effectively will show your suitability for the role.
We think you need these skills to ace Supporter Services Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Supporter Services Administrator. Highlight how your skills and experiences align with their needs, especially in data management and supporter care.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, data analysis, or fundraising. Use specific examples that demonstrate your ability to deliver excellent supporter care and manage relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention your understanding of Battersea's mission and how you can contribute to their fundraising efforts through outstanding customer care.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Supporter Services Administrator. Be prepared to discuss how your skills and experiences align with their needs, especially in data management and supporter care.
✨Show Your Passion for Fundraising
Demonstrate your enthusiasm for fundraising and supporter engagement. Share any relevant experiences where you've contributed to similar causes or worked in customer care, highlighting your commitment to making a positive impact.
✨Prepare Questions
Have a list of thoughtful questions ready to ask during the interview. This shows your interest in the role and the organisation. You might want to inquire about their hybrid working model or how they support employee development.
✨Emphasise Compliance and Data Skills
Since the role involves compliance and data-driven insights, be ready to discuss your experience with data management and adherence to regulations. Provide examples of how you've used data to improve processes or outcomes in previous roles.
