Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure a smooth experience.
- Company: Liberis empowers small businesses globally with tailored financial products.
- Benefits: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real impact while helping customers thrive in a fast-paced environment.
- Qualifications: Fluent in English and Polish, with a passion for customer service and FinTech.
- Other info: Open to applicants who may not meet all criteria; we value potential!
The predicted salary is between 30000 - 42000 £ per year.
About us
Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners. Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real-time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.
Who are we?
The Customer Operations team are a global, multi-skilled team under the Global Operations umbrella at Liberis. The overall objective is to provide the best experience to our merchants and partners, whilst giving 5* service on every interaction we have. We own the merchant experience starting from the point of sale. This means we are playing a huge part in providing our merchants with a smooth onboarding experience and need to collaborate closely with other departments including Sales, Underwriting, Treasury and Collections. We then look after all our active merchants, assisting them with any queries they have, or amendments they need to make to their account. We are also responsible for collating and responding to all customer feedback and sharing it with the rest of the business, acting as the voice of the customer which helps drive change and make improvements for our merchants. At Liberis, we always put our merchants first and the Customer Operations team play a pivotal role in helping us do that. Customer Operations are right at the heart of what we do at Liberis and play a key role in our plans to scale; this is the most exciting time to join the team!
Who are you?
We are seeking a talented and passionate Customer Operations Associate to join our dynamic team. The successful candidate will be responsible for acting as the main point of contact for our customers and ensuring that they receive exceptional customer service throughout their journey with our company. You will work closely with other departments to deliver a smooth and pain-free customer experience. You have previous experience or an interest in a career in FinTech. You are fluent in English and Polish languages. You love talking to customers to find ways to solve problems efficiently and independently. You can manage a continuous high workload by being able to plan and prioritise. However, you also enjoy the daily rush of unexpected new tasks and can adapt quickly. You want to support on additional projects which will support your development. You have strong analytical skills, and are comfortable working with numerical data to assist you with customer queries. You want to grow within Liberis, with an opportunity to develop and evolve this role further. As this role is crucial to expanding our growing Customer Operations function, we are looking for a real self-starter who wants to make an impact from the get-go.
What you’ll be doing
- Be the main point of contact for all existing customers by responding promptly and professionally to customer inquiries via inbound calls, emails and live-chat.
- Be the voice of the customer to the rest of the business by collating and sharing customer feedback.
- Collaborate with other departments to make the customer journey quick, positive, and frictionless.
- Identify and solve customer payment queries.
- Use your bilingual skills to assist Polish customers who require support in their respective languages.
- Own the customer query and investigation from point of escalation through to resolution.
- Be open-minded and offer alternative solutions with the aim to help every customer.
- Contribute to the NPS score via effective customer issue prevention and resolution.
- Perform admin tasks for in-life customers.
- Strong ability to multitask and prioritise tasks in a fast-paced work environment.
- Active listening skills to understand and address customer needs.
- Use Salesforce CRM, Zendesk and other software tools.
- Provide support to the colleagues in your team for quick customer resolution.
- Fill in when needed for other in-life teams and colleagues.
- Work as part of a close-knit team with a shared vision of doing right by the customer.
- Demonstrate Liberis values: to be open, interested, proactive and bright.
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Customer Operations Executive - Polish Speaking London, United Kingdom employer: Tbwa Chiat/Day Inc
Contact Detail:
Tbwa Chiat/Day Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive - Polish Speaking London, United Kingdom
✨Tip Number 1
Familiarise yourself with the FinTech industry, especially how it relates to customer operations. Understanding the challenges and trends in this sector will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss specific examples of how you've resolved customer issues in the past, as this role heavily focuses on providing exceptional service and support.
✨Tip Number 3
Showcase your bilingual abilities by preparing to demonstrate your fluency in both English and Polish. You might be asked to handle a mock customer interaction in both languages to assess your communication skills.
✨Tip Number 4
Research Liberis and its mission to empower small businesses. Being able to articulate why you want to work for them and how you align with their values will set you apart from other candidates.
We think you need these skills to ace Customer Operations Executive - Polish Speaking London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in FinTech. Emphasise your bilingual skills in Polish and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to solve problems efficiently. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Analytical Skills: In your application, include examples of how you've used analytical skills to resolve customer queries or improve processes. This will demonstrate your capability to handle numerical data effectively.
Express Your Interest in Growth: Convey your desire to grow within the company in your application. Mention any additional projects or responsibilities you’ve taken on in previous roles that show your initiative and willingness to develop.
How to prepare for a job interview at Tbwa Chiat/Day Inc
✨Showcase Your Customer Service Skills
As a Customer Operations Executive, your ability to provide exceptional service is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills, especially in both English and Polish, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
The role requires you to identify and solve customer payment queries. Be ready to discuss specific instances where you've tackled challenges effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Familiarise Yourself with FinTech
Since the company operates in the FinTech space, having a basic understanding of financial products and services will set you apart. Research Liberis and its offerings, and be prepared to discuss how technology can enhance customer experiences in finance.
✨Emphasise Team Collaboration
The role involves working closely with various departments. Share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to adapt and support team members, as well as your commitment to putting the customer first.
