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- Tasks: Support rent collection and assist residents with their queries.
- Company: Join Camden Council, dedicated to making a positive community impact.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Make a real difference while developing valuable skills in finance and administration.
- Qualifications: Strong IT skills and a willingness to learn about financial systems required.
- Other info: Work remotely as part of a small, agile team.
Location: Camden Council
Are you looking to make a real difference in the community? Our client in Camden Council is seeking a dedicated Business Support Officer to provide critical financial and administrative support in regard to rent collection for the Housing Team. This role is pivotal in ensuring the smooth running of our services and delivering excellent support to both managers and the Council team members.
Role Purpose: This role is to carry out Rent Support duties on behalf of the Council.
Main duties:
- Setting up tenancy starts for residents and non-residents
- Processing refunds
- Arranging balance transfers
- Processing claims for compensation of charges
- Liaising with the Council’s insurance brokers for the tenant’s contents insurance scheme, forwarding applications, resolving queries and providing appropriate advice and information on insurance acceptance and claims and any other duties relating to insurance.
- Answering queries from residents by phone and email relating to their rent account
- Ensure that tenant’s correspondence is dealt with in accordance with the Councils timescales.
- Assist with training of new staff and assist with system development and testing as required.
- Process financial information in an accurate and timely way
- Identifying and chasing gaps in information where appropriate
- Maintaining systems with accurate data
- Maintaining good relationships between the Council and residents, and with colleagues in other teams.
- Attend meetings and support other teams to improve service delivery
Work Environment:
- The post holder will be required to work in an agile way in line with Camden’s move to a flexible work environment.
- The post holder will be required to work as part of a small team, all of whom are working remotely.
Technical Knowledge and Experience:
- Knowledge of Northgate or other relevant computer systems or a willingness to learn
- Ability to communicate financial information verbally and in writing to residents and colleagues in other teams
- Ability to deal confidently with Budget Holders.
- Strong IT literacy and advanced spreadsheet skills.
- Knowledge of financial control frameworks within large IT systems.
- Ability to work as part of a small team
- Willingness to answer resident phone calls while trying to progress tasks as per the rota
To apply: If you are organized, detail-oriented, and passionate about delivering high-quality business support, we want to hear from you! Submit your CV or call (phone number removed).
Housing Officer employer: Areto Jobs
Contact Detail:
Areto Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with Camden Council's values and mission. Understanding their commitment to the community will help you align your responses during interviews, showcasing your passion for making a difference.
✨Tip Number 2
Brush up on your knowledge of Northgate or similar systems. If you don’t have experience, consider taking an online course or tutorial to demonstrate your willingness to learn and adapt quickly.
✨Tip Number 3
Prepare to discuss your experience in handling financial information. Be ready to provide examples of how you've managed data accurately and efficiently in previous roles, as this is crucial for the position.
✨Tip Number 4
Practice your communication skills, especially in explaining financial concepts. You may need to convey complex information to residents, so being clear and approachable will set you apart from other candidates.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in financial administration and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle rent collection and support tasks.
Write a Compelling Cover Letter: In your cover letter, express your passion for making a difference in the community and your commitment to providing excellent support. Mention specific examples from your past work that relate to the responsibilities listed in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Housing Officer.
How to prepare for a job interview at Areto Jobs
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Rent Collection Officer. Familiarise yourself with tasks like processing refunds and liaising with insurance brokers, as this will help you answer questions confidently.
✨Showcase Your IT Skills
Since strong IT literacy and advanced spreadsheet skills are crucial for this role, be prepared to discuss your experience with relevant software. If you have used Northgate or similar systems, mention specific examples of how you've utilised them effectively.
✨Demonstrate Communication Skills
This role involves communicating financial information to residents and colleagues. Prepare to give examples of how you've successfully handled queries or resolved issues in previous roles, showcasing your ability to communicate clearly and effectively.
✨Highlight Teamwork Experience
As you'll be working as part of a small team, it's important to demonstrate your ability to collaborate. Share experiences where you've worked well with others, especially in remote settings, to show that you're a team player who can adapt to flexible work environments.
