HR/CRM Product Owner

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Job Summary: The Product Owner for HR/CRM Systems will be responsible for overseeing the development, implementation, and optimisation of Workday and Salesforce systems. This role requires a strategic leader with a deep understanding of both platforms to drive efficiency and effectiveness across the organisation.

Key Responsibilities:

• Product Vision and Strategy: Define and communicate the product vision and strategy for Workday and Salesforce systems, aligning with business objectives.
• Stakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Workday and Salesforce solutions align with business objectives.
• Backlog Management: Prioritise and manage the product backlog, ensuring that development efforts are focused on delivering maximum value.
• Process Improvement: Partner with various departments to identify and implement process improvements, leveraging Workday and Salesforce capabilities.
• Compliance/Audit and Security: Ensure Workday and Salesforce systems comply with regulatory/audit requirements and maintain high standards of data security and privacy.
• Training and Support: Develop and deliver training programs for end-users and provide ongoing support to ensure effective use of Workday and Salesforce systems.

Qualifications:

• Experience: Proven experience in managing Workday and Salesforce systems, including implementation and optimization.
• Leadership: Strong leadership skills with experience in managing and developing a team.
• Technical Skills: Proficiency in Workday and Salesforce modules and related technologies.
• Project Management: Demonstrated ability to manage complex projects and deliver results on time and within budget.
• Communication: Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Education: Bachelor's degree in Information Technology, Business Administration, or a related field. Workday and Salesforce certifications are a plus.

About You:

You have a deep understanding of Workday & Salesforce processes and how they can be optimised. You are a strategic thinker with the ability to translate business needs into effective configuration. You are passionate about leveraging technology to drive efficiency and improve employee experiences. You are a collaborative leader who can build strong relationships with stakeholders and inspire your team to achieve their best. Strong knowledge of Workday/Salesforce/Xactly/Pardot.

Additional Requirements:

• Experience with Integrations, Reporting, Projects and Security is a must.
• Experience with reviewing system configuration before moving changes to production.
• Able to manage and prioritise the work of a team across multiple systems.
• Experienced in transformation projects/programmes where you’re implementing systems and improving processes through process re-engineering.
• Good experience in educating stakeholders regarding related processes and how they translate to wider business impacts.
• Able to identify problems, define the root cause, determine the solution and propose the solution.
• Able to translate technical expertise into solutions and process guidance to implement improvements or address user issues.
• Able to map processes, outlining risks and controls.
• Experienced in data analysis, data manipulation and reporting.
• Experience in managing system budgets and exercising cost containment/cost reduction.
• Excellent analytical, quantitative, problem-solving, critical thinking skills with a keen attention to detail.

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent.

Working at Apex Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you.

When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.