Director, General Service Contractors Tradeshow Sales and Operations

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network.

The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Director, General Service Contractors (GSC) Tradeshow Sales Operations’ primary duty is to oversee the Sales and Operations of General Service Contractor business within the tradeshow industry. The individual must ensure the company develops and grows this specific business within EFW’s Tradeshow division through sales techniques, market and industry knowledge, and superior customer service. The Director will lead sales efforts and oversee the operations to support this specific vertical space within the tradeshow industry. Collaboration with EFW stations and Estes management will be required to effectively support and grow this space.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Lead and direct the Tradeshow staff to ensure a consistently high level of service, quality and customer satisfaction.
• Maintain profitable, cost-efficient operations, guide and support all sales efforts, internal and external, and comply with all company policies and procedures as well as any regulatory guidelines.
• Establish and continuously improve processes to ensure excellent customer relations.
• Ensure that freight is being expedited in a safe and timely manner and that the station provides a safe and professional environment for all staff.
• Establish a field support team to manage show move-outs for various tradeshows across the country in which EFW Tradeshow is endorsed by General Service Contractors.
• Supervise and oversee any Tradeshow staff members assigned to the General Service Contractor business segment.
• Engage in Tradeshow solutions-based communication with clients.
• Manage tradeshow client escalations and ensure all issues are resolved.
• Ensure the team utilizes EFW software to quote Tradeshow business efficiently and successfully.
• Build strong relationships with local and regional Estes Express Operation Managers to ensure operational support for the various shows EFW will be endorsed as an official carrier.
• Assist team as needed with proactively engaging customers to build rapport and ask for new Tradeshow opportunities.
• Verify with tradeshow team and operations personnel all specific client expectations are met.
• Oversee training of staff to support advance receiving warehouse in various markets to support designated trade.
• Continually develop market and industry knowledge to facilitate success.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

• Effective verbal, written and interpersonal communications skills at a management level, including performance feedback, employee development, coaching and counseling skills.
• Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution and consensus building abilities desired.
• Must be able to comply with all company policies, rules, procedures and Code of Conduct.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to work independently or in a team setting, in a fast-paced environment.
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Must be able to travel via car, train or plane when required.
• Must be eligible to work in the United States.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.

At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

Position functions with semi-autonomously and directly supervises 2-5 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Minimum of a bachelor’s degree with 7-10 years of tradeshow, transportation, and managerial experience. However, a combination of experience and/or education will be taken into consideration.

Valid driver’s license required.

Periodic travel up to 15% required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping.

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.