Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist small business owners with funding queries and provide top-notch customer support.
- Company: Funding Circle helps small businesses thrive by providing fast and competitive funding solutions.
- Benefits: Enjoy hybrid working, private medical insurance, learning allowances, and subsidised lunches.
- Why this job: Make a real impact on small businesses while developing your skills in a supportive environment.
- Qualifications: Driven individuals with strong multitasking and communication skills are encouraged to apply.
- Other info: Join a diverse team committed to making a difference in the economy.
The predicted salary is between 28800 - 43200 £ per year.
This role sits within the Operations team umbrella and forms part of our Customer Operations team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.
Who are we? We're Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we've built a game-changer of a platform with cutting-edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.
The role: In the Customer Operations team you will assist and help small business owners with queries about funding with us. This role is to provide customer support to our borrowers, helping them understand what Funding Circle can offer them for their growth and expansion needs. As well as offering top quality service to our existing customers, and assisting them with whatever they need.
As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction. Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities:
- Dealing with inbound enquiries, via telephone or email answering borrower's questions/queries.
- Requesting information from borrowers either by email or telephone.
- Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
- Develop strong working relationships with 3rd party suppliers and FC internal departments.
- Support the Direct business reporting by keeping information accurate and updated.
- Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day.
What we're looking for:
- Driven to succeed both individually and as part of a team.
- Dynamic and KPI driven with the ability to work well under pressure.
- Natural proficient at multitasking with strong time management skills.
- A transparent communication with the customer - both good and bad.
- Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements.
Why join us? At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.
As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
A few highlights:
- Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
- Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
- Development: Dedicated annual learning allowance and full access to internal learning platform.
- Lifestyle: Wellhub (for fitness discounts), Electric Car Scheme and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Ready to make a difference? We'd love to hear from you.
Operations Executive - Funding Circle employer: Funding Circle
Contact Detail:
Funding Circle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive - Funding Circle
✨Tip Number 1
Familiarise yourself with Funding Circle's mission and values. Understanding their commitment to supporting small businesses will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries and problem-solving. Be prepared to share examples of how you've successfully managed customer interactions in the past, as this role heavily relies on delivering excellent service.
✨Tip Number 3
Get comfortable with Salesforce or similar CRM systems. Since updating customer information is a key part of the role, showing familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Funding Circle. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Operations Executive - Funding Circle
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping small businesses and your understanding of Funding Circle's mission. Use specific examples from your past experiences to demonstrate your customer service skills and problem-solving abilities.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or operations, particularly those involving communication with clients. Mention your ability to multitask and manage time effectively, as these are crucial for the role.
Showcase Your Soft Skills: Funding Circle values transparent communication and adaptability. Make sure to include examples that illustrate your interpersonal skills and your ability to work under pressure, as well as your willingness to provide feedback for improvement.
How to prepare for a job interview at Funding Circle
✨Understand the Company Mission
Before your interview, make sure you understand Funding Circle's mission to support small businesses. Familiarise yourself with their platform and how it benefits SMEs. This will show your genuine interest in the role and align your answers with their values.
✨Demonstrate Customer-Centric Skills
As a Customer Operations Executive, you'll be the face of Funding Circle. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlight your ability to communicate transparently and empathetically.
✨Showcase Problem-Solving Abilities
The role requires proactive problem-solving skills. Think of specific instances where you've identified and mitigated risks or issues in previous roles. Be ready to discuss how you approach challenges and ensure customer satisfaction.
✨Familiarise Yourself with CRM Systems
Since you'll be updating the Salesforce CRM system, it's beneficial to have a basic understanding of how CRM systems work. If you have experience with Salesforce or similar platforms, be sure to mention it during your interview.
