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- Tasks: Lead and support staff in providing care for sexual assault victims.
- Company: Join Mountain Healthcare, a leader in patient-centred services within the Health & Justice sector.
- Benefits: Enjoy enhanced pay schemes, well-being programmes, and funding for higher education after one year.
- Why this job: Make a real difference in people's lives while working in a supportive and compassionate environment.
- Qualifications: Management experience and a UK driving license are essential; healthcare qualifications are desirable.
- Other info: Full training provided, with opportunities for further education and career growth.
The predicted salary is between 39000 - 51000 £ per year.
Are you looking for a new and exciting career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC). The role of Operations Lead is critical in providing victims of sexual assault with the dedicated support and care required. We are looking for a caring and compassionate individual to join our team and help ensure that SARC patients receive the comprehensive assistance needed, as well as promoting and delivering an outstanding service.
As an Operations Lead, you will receive full training and support, with further opportunities to undertake additional higher education after one year in-post.
Main duties of the job Key Responsibilities Will Include:
- Provide effective leadership to all staff in SARC contracts in the Midlands.
- Manage the client relationship with senior client stakeholders ensuring that the clients are satisfied with the service we provide and identifying opportunities to grow our service offerings through improving services.
- Maintain a highly visible presence to staff, NHSE & Police, and patients.
- Act as a role model leading on developing and embedding quality standards in line with MHL policy and our regulators.
- Ensure that high quality, evidence-based, patient-focused care is provided to all patients.
- Ensure all client and company KPIs are met and reported on as required.
- Oversee the rotas ensuring compliance with client KPIs.
- Promote cohesive working relationships between all staff including HCPs, FMEs and external stakeholders.
About Us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice. Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.
Job responsibilities
Location: Midlands
Base Location will be the closest SARC.
Salary: £45,000 Dependent on experience, plus £3,000 car allowance.
Hours: 40 hours per week
Shift patterns: Monday - Friday, 9am-5pm.
Company Benefits
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year's service
- Enhanced Adoption Pay after 1 year's service
- Well-being programme
- Advanced rota planning for better work-life balance
- 6 weeks annual leave
- Pension Scheme
- Bonus Scheme
- Life Assurance
- Employee Assistant Programme
- Long Service/Team of the Month Awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after one years' service
DE&I
Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
Person Specification
Qualifications Essential
- Whilst the position may be based from one location, additional travel will be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
- Advanced DBS and level 2 Police vetting will be required.
Desirable
- Qualified Registered Nurse, Midwife, Paramedic.
Experience Essential
- Previous management experience (leadership and management of teams)
- Robust skills in Microsoft office including Word, Excel, SharePoint, etc.
- Knowledge and understanding of safeguarding children and adults.
- Knowledge and understanding of confidentiality.
- Experience of autonomous working.
- Knowledge of the Criminal Justice / Healthcare sector.
- Attention to Detail.
Desirable
- Phlebotomy skills.
- A minimum of 3 years + relevant post Nurse, Midwife, Paramedic qualification experience.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
SARC Operations Lead - Midlands employer: Mountain Healthcare
Contact Detail:
Mountain Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SARC Operations Lead - Midlands
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of victims in the Health & Justice care sector. Understanding trauma-informed care will not only help you in interviews but also demonstrate your commitment to providing compassionate support.
✨Tip Number 2
Network with professionals already working in Sexual Assault Referral Centres or similar roles. Attend relevant workshops or seminars to connect with others in the field, as personal recommendations can significantly boost your chances of landing the job.
✨Tip Number 3
Research Mountain Healthcare's values and mission thoroughly. Be prepared to discuss how your personal values align with theirs during any interviews, showcasing your genuine interest in their work and culture.
✨Tip Number 4
Prepare to discuss your leadership style and experiences in managing teams. Highlight specific examples where you've successfully led a team through challenging situations, as this role requires strong leadership skills.
We think you need these skills to ace SARC Operations Lead - Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in management and healthcare. Emphasise any previous roles that involved leadership, patient care, or working within the criminal justice system.
Craft a Compelling Cover Letter: Write a cover letter that showcases your compassion and commitment to patient-centred care. Mention specific examples of how you've demonstrated these qualities in past roles, particularly in challenging situations.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as knowledge of safeguarding, attention to detail, and proficiency in Microsoft Office. Provide concrete examples of how you've applied these skills in your previous positions.
Showcase Your Understanding of the Sector: Demonstrate your knowledge of the Health & Justice care sector in your application. Discuss any relevant experience you have and how it aligns with the values and mission of Mountain Healthcare.
How to prepare for a job interview at Mountain Healthcare
✨Show Your Compassion
As the role requires a caring individual, be sure to express your compassion during the interview. Share personal experiences or examples where you've demonstrated empathy and support, especially in challenging situations.
✨Demonstrate Leadership Skills
Highlight your previous management experience by discussing specific instances where you successfully led a team. Focus on how you motivated staff, resolved conflicts, and ensured high-quality service delivery.
✨Understand the Sector
Familiarise yourself with the Health & Justice care sector, particularly the workings of Sexual Assault Referral Centres. Being knowledgeable about current issues and best practices will show your commitment and readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Prepare by thinking through potential challenges you might face in the role and how you would address them effectively.
