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- Tasks: Supervise daily operations, manage a team of 10, and liaise with clients.
- Company: Join a dynamic logistics company near Heathrow, specialising in air, sea, and road transport.
- Benefits: Enjoy a competitive salary, pension scheme, and 20 days annual leave plus bank holidays.
- Why this job: Be part of a supportive team culture that encourages growth and innovation.
- Qualifications: 3-5 years supervisory experience in logistics with strong communication skills required.
- Other info: Must be organised, calm under pressure, and willing to monitor emails outside of hours.
The predicted salary is between 32000 - 42000 £ per year.
We are recruiting an Operations Supervisor for our client located around the Heathrow area. Must have knowledge of all modes, Air, Sea, Road, both Import and Export and have managed staff (Supervising 10 staff).
Salary: £40/50k
Duties Include:
- Involved in day-to-day operational activities.
- Client Liaison and escalation point for problems.
- Effective and efficient supervision of the operational team.
- Ensure service levels are maintained.
- Support the team in their daily duties.
- Address failures and analyse root cause.
- Analyse trends on conformance failures to implement change.
- Deal with non-standard issues as they arise.
- Train new staff in company procedures.
- Empower staff and encourage progression.
- Identify and implement new procedures.
- Identify potential sales opportunities and signpost them to the correct departments.
- Support the Operations Manager.
Key Skills:
- Minimum 3-5 years supervisory experience.
- Clear communication skills, with the ability to influence others.
- Leads by example, encouraging and coaching others to communicate effectively with the right people, at the right time using the right medium.
- Able to present arguments in a grammatically correct, structured and easily understood way.
- Is personally committed to and actively works to continuously improve themselves.
- Able to build relationships with team members, along with celebrating and rewarding success.
- Confidence to make innovative changes to achieve business success.
Additional Requirements:
- Experience at a small/medium size forwarder is vital.
- Knowledge of all modes: Air, Sea, Road, Import and Export.
- Must be willing to check emails/monitor out of hours.
- Good communication skills/people person.
- Organised.
- Calm under pressure.
- Knowledge and experience of AEO.
The Package:
- Monday to Friday 9:00am - 5:30pm, 1hr lunch.
- Annual leave: 20 days plus bank holidays.
- Pension scheme.
Operations Supervisor employer: Kevin Theobald Employment Agency
Contact Detail:
Kevin Theobald Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced by logistics companies, especially those related to air, sea, and road transport. Understanding these nuances will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your supervisory experience by preparing examples of how you've effectively managed teams in the past. Be ready to discuss specific situations where you empowered staff or implemented new procedures.
✨Tip Number 3
Demonstrate your problem-solving skills by thinking of instances where you've dealt with non-standard issues. Being able to articulate your approach to resolving these challenges will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the logistics industry, particularly those who have experience with small to medium-sized forwarders. Building these connections can provide valuable insights and potentially lead to referrals for the Operations Supervisor role.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and knowledge of air, sea, and road logistics. Use specific examples to demonstrate how you've effectively managed teams and improved operational processes.
Craft a Compelling Cover Letter: In your cover letter, address the key skills mentioned in the job description. Explain how your communication skills and ability to influence others have led to successful team outcomes in previous roles.
Showcase Problem-Solving Skills: Provide examples in your application of how you've dealt with non-standard issues and analysed root causes of failures. This will show your potential employer that you can handle challenges effectively.
Highlight Continuous Improvement: Mention any initiatives you've taken to implement new procedures or improve existing ones. This demonstrates your commitment to personal and professional growth, which is crucial for the Operations Supervisor role.
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles, especially any experience managing teams of 10 or more. Be prepared to discuss specific challenges you faced and how you successfully led your team through them.
✨Demonstrate Knowledge of Logistics Modes
Since the role requires knowledge of air, sea, and road logistics, brush up on your understanding of these modes. Be ready to discuss how you've applied this knowledge in past roles, particularly in import and export scenarios.
✨Prepare for Problem-Solving Questions
Expect questions about how you handle operational issues and non-standard situations. Think of examples where you identified root causes of problems and implemented effective solutions, as this will show your analytical skills.
✨Emphasise Communication Skills
Effective communication is key for this role. Prepare to give examples of how you've influenced others and built relationships within your team. Highlight any experiences where you coached or trained staff to improve their performance.
