Membership & Stakeholder Engagement Manager

Membership & Stakeholder Engagement Manager

Financial Services Membership Body

Hybrid Working: 3 Days City of London Offices, 2 Days Home

Basic Salary: £57,131 with excellent benefits including Pension Scheme, Income Protection, Life Assurance, 25 days holidays, Christmas & New Year Shutdown, Family Friendly Leave, Employee Assistance Programme, Cycle to Work and Season Ticket Loan

Permanent, Full Time

Start ASAP

Our client, a Financial Services Membership Body, is currently recruiting a Membership & Stakeholder Engagement Manager .

If you are a senior membership professional with experience in recruitment, retention, renewals, engagement, key account management, relationship management, development, journeys, member value propositions, and member benefits working in a trade association, professional body, not for profit, membership body, charity, subscription, government, politics, or financial services, we would love to hear from you.

The Role of Membership & Stakeholder Engagement Manager

The Membership & Stakeholder Engagement Manager role is a high-profile, influential, and exciting opportunity. You will be responsible for leading the external engagement work, ensuring an outstanding membership experience, growing the membership, and delivering on the organisation\’s ambitions.

Key Responsibilities

• Develop and implement a stakeholder engagement strategy that aligns with the overall aims of the Commission and the growth of the membership base.
• Work with the Senior Leadership Team to inform the strategic development of membership benefits and marketing programmes.
• Provide input into update reports for workstreams, Advisory Group, Board, etc.
• Gather and share relevant member best practice insights and case studies to drive change aligned with the organisation’s objectives.
• Manage stakeholder mapping and prepare communications to stakeholders and respond to inquiries.
• Maintain effective CRM systems that support the work and provide insights into member behaviour and preferences.
• Arrange and attend regular member and stakeholder meetings and events, ensuring feedback and requests are recorded and actioned.
• Work with colleagues to secure sponsorship and resources for our work in addition to membership income.
• Collaborate with the Marketing & Communications Manager to create and distribute collateral and content, including member insights and data.
• Proactively engage with stakeholders across industry, government, education, and training sectors to establish strong working relationships.
• Develop, maintain, and manage an effective strategy for member retention.
• Manage membership processes including retention and renewals, member agreements, and maintaining a database of member information.
• Work with colleagues to secure new members and help retain existing ones.
• Inform the Programme Director, Chief Executive, and team members about key concerns of members, raising issues and proposing solutions.
• Attend relevant events to meet and engage with members, understanding their needs and how the organisation can support them.

Person Specification

Knowledge & Experience

• Experience of working with and building relationships with a diverse range of stakeholders, including senior figures, is essential.
• Experience in managing membership/accounts or equivalent.
• Proactive and enthusiastic with collaborative interpersonal skills.
• Strategic thinker with the ability to identify complex problems and proactively address them.
• Knowledge of the skills & talent landscape/HR is desirable.
• Understanding of and interest in UK national, regional, and local politics.
• Experience of working with government, education and training providers, and accreditation bodies on skills development is desirable.
• Strong communication and written skills.

To apply for this role, please send your CV.

Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of experience delivering tailored recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

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