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For Companies At a Glance
- Tasks: Lead workshop operations, manage staff, and ensure top-notch customer service daily.
- Company: Join TCR, a top provider of vehicle maintenance solutions focused on safety and reliability.
- Benefits: Enjoy competitive salary, 6% pension contribution, private medical coverage, and life assurance.
- Why this job: Be part of a dynamic team that values safety, growth, and continuous improvement.
- Qualifications: Must have supervisory experience, Level 3 Motor Mechanics qualification, and HGV qualification.
- Other info: Work 4 on 4 off day shifts at our Heathrow facility.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
Join our team as an Operational Supervisor and take the lead in managing staff and day-to-day operations within the workshop and airside. You will oversee efficient operations, promote safety, and ensure high-quality customer service while managing productivity, resources, and staff performance. This role requires strong leadership, organizational skills, and a focus on operational excellence.
Key Responsibilities
- Proactively manage workshop staff and space, ensuring productivity and chargeable hours are maximized.
- Efficiently allocate jobs to technicians using the SAP application.
- Promote safety in the workplace, ensuring adherence to safe working practices for all staff, visitors, and subcontractors.
- Ensure ISO procedures are followed and workshop excellence reports are completed.
- Manage tooling and equipment, including maintaining records for calibration and registration.
- Prepare customer quotes based on Service Level Agreements (SLAs).
- Conduct yard checks and maintain an accurate whiteboard with job status updates.
- Ensure parts are ordered and allocated to jobs efficiently.
- Complete and send daily status reports to customers.
- Investigate accidents, incidents, or near-misses and report findings.
- Oversee job updates, ensuring quality checks are completed and signed off.
- Ensure equipment checks are completed for forklift trucks, ladders, and other tools.
- Prepare detailed handovers for the next shift, ensuring all paperwork is correct and up to date.
- Report underperforming staff to the Operations Manager and assist with performance reviews, investigations, and disciplinary actions.
- Carry out other reasonable duties as required by the operation.
What We Are Looking For
Skills & Experience & Behaviours
- Supervisory experience in a customer-focused, operational environment (essential).
- Strong communication and organizational skills.
- Good IT skills and understanding of workshop procedures.
- Understanding of motor mechanics and vehicle maintenance.
- Knowledge of health and safety regulations.
- Customer-oriented with a service delivery focus.
- Ability to quickly assess and resolve problems.
- Flexible, adaptable, and team-oriented.
- Level 3 Motor Mechanics qualification (required); HGV qualification (required).
Why You Will Love Working With Us
- Competitive salary and benefits package.
- Career development opportunities in a growing company.
- A dynamic, team-focused work environment that values safety and continuous improvement.
What We Offer
- 6% employer pension contribution.
- 3x salary Life Assurance.
- Private Medical coverage.
- Employee Assistance Programme (EAP).
About Us
TCR is a leading provider of vehicle maintenance solutions, committed to excellence in safety, reliability, and customer service. We prioritize passion, integrity, accountability, and open-mindedness in everything we do.
Apply Now Submit your CV and cover letter today to join our dynamic team!
Working Hours/Shift Pattern
4 on 4 off day shifts based out of our Heathrow Facility.
Workshop Operational Supervisor employer: TCR UK Limited
Contact Detail:
TCR UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Operational Supervisor
✨Tip Number 1
Familiarise yourself with the SAP application, as it's crucial for job allocation in this role. Understanding how to efficiently use this software will demonstrate your readiness to manage workshop operations effectively.
✨Tip Number 2
Brush up on your knowledge of health and safety regulations. Being able to discuss these confidently during your interview will show that you prioritise safety in the workplace, which is a key responsibility of the Operational Supervisor.
✨Tip Number 3
Prepare examples of how you've successfully managed staff performance in previous roles. Highlighting your leadership skills and ability to resolve issues will make you stand out as a candidate who can drive operational excellence.
✨Tip Number 4
Research TCR's commitment to customer service and operational excellence. Being able to articulate how your values align with theirs will show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Workshop Operational Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in a customer-focused, operational environment. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage staff and operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and safety. Mention your understanding of motor mechanics and vehicle maintenance, and how these skills will contribute to the role. Be sure to align your experiences with the key responsibilities outlined in the job description.
Highlight Relevant Qualifications: Clearly state your Level 3 Motor Mechanics qualification and HGV qualification in both your CV and cover letter. This is essential for the role, so make it prominent to catch the employer's attention.
Showcase Problem-Solving Skills: Provide examples in your application of how you've quickly assessed and resolved problems in previous roles. This will demonstrate your ability to handle the challenges that come with being an Operational Supervisor.
How to prepare for a job interview at TCR UK Limited
✨Showcase Your Leadership Skills
As an Operational Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved productivity. This will show the interviewers that you can lead effectively in their workshop environment.
✨Familiarise Yourself with SAP
Since the role involves using the SAP application for job allocation, it's crucial to have a good understanding of it. If you're not already familiar, consider doing some research or a quick tutorial on SAP to discuss its functionalities during the interview.
✨Emphasise Safety and Compliance
Safety is a top priority in this role. Be prepared to discuss your knowledge of health and safety regulations and how you've implemented safe working practices in previous positions. Highlight any experience you have with ISO procedures as well.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific scenarios where you've had to make quick decisions or manage unexpected issues, and be ready to explain your thought process and outcomes.
