Lead Manual QA

About BigHand BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge. We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers. We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun. About the role We are looking for a skilled and motivated Lead QA to join our Workflow project. As a Lead QA, you will line manage 4 QA Engineers in London and shape QA processes in collaboration with the QA Manager. You will also be working within one of our Scrum Teams, where you will play a crucial role in ensuring the quality and reliability of our products by covering functional and non-functional requirements during testing. What you’ll do Line-manage a team of QA Engineers by providing mentorship, technical guidance, and career development opportunities to team members. Foster a collaborative and innovative work environment that encourages knowledge sharing, cross-functional collaboration, and high performance. Analyse existing QA processes and methodologies and identify potential risks and challenges at all stages of the SDLC. Implement innovative solutions to improve quality and optimize testing efficiency. Provide feedback and guidance to development teams on defect prevention and quality improvement strategies. Collaborate with the SDETs to develop and maintain automated test suites, select appropriate testing tools, and integrate test automation into the CI/CD pipeline. Make data-driven decisions. Define and track key quality metrics to measure quality of the software, the effectiveness of our testing and development processes. Develop, implement, and perform comprehensive test plans and strategies that cover both functional and non-functional aspects of software, focusing on automated testing for scalability and efficiency. Drive testing activities for your team’s projects, which would include backend and front-end testing. Become a Subject Matter Expert on the product. Communicate testing progress, risks, and outcomes to stakeholders, ensuring transparency and alignment with business goals. Continually improve knowledge of functionality, testing techniques and tools. What we’re looking for Demonstrated experience in line-managing QA team members. Inclusive leadership qualities, including the ability to motivate and inspire team members and foster collaboration. Enjoys fostering a high-performance and collaborative culture, with a commitment to delivering high-quality software solutions. Experience with testing infrastructure, backend services, APIs, and DB. Experience with testing desktop, web, and mobile applications. Experience with testing applications hosted in Cloud (e.g., Azure). Experience with working with CI/CD pipelines. Hands-on experience in using Automated Testing tools and frameworks. At least a basic understanding of one of the OOP languages like C# due to the technical nature of the role. Strong experience in working with complex requirements and systems. Strong experience with executing functional testing and non-functional testing. Experience with performance and security testing would be beneficial. Experience with creating and implementing test strategies and plans. A good understanding of QA metrics and their purpose. Ability to identify actions to improve metrics. Ability to identify dependencies and risks at all stages of the SDLC. Ability to identify methods to improve test processes and to drive implementation of the changes. Good knowledge of agile frameworks including SCRUM and Kanban. What we offer 25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year. Various wellbeing benefits including private medical, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG). Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health. Opportunities to give back with company volunteer events and individual volunteer days. Career growth opportunities and study leave allowance. Family benefits including enhanced parental leave, secondary caregiver leave and fertility support. Financial benefits including pension scheme, life assurance, and salary sacrificing. Cycle to Work Scheme and Tech Scheme. Growing business with a global presence, flexible working, modern offices, and remote work options. Our DEI Commitment We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas. #J-18808-Ljbffr