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- Tasks: Lead the design of transformative experiences for customers and colleagues.
- Company: Join TCM Partners, a leader in transformation and service design.
- Benefits: Enjoy potential remote work options and a dynamic work environment.
- Why this job: Be at the forefront of change in a rapidly evolving industry.
- Qualifications: Experience in Financial Services and End-to-End Experience Design required.
- Other info: Initial 12-month contract with potential for permanent roles.
The predicted salary is between 54000 - 84000 £ per year.
The Head of Transformation Service Design is responsible for driving the strategic design of comprehensive, end-to-end transformative experiences for both customers and colleagues. This role will take responsibility for the Design and Discovery phases of transformation initiatives across key portfolios, support the sizing, costing and planning, collaborate with Technology, Product and Design and ensure timeframes, scope, and costs are provided for planning and business case development.
Key Experiences Required:
- Strong knowledge of Insurance ideally, must have a Financial Services background.
- Extensive knowledge of End-to-End Experience Design.
- Comfortable operating within a Hands-on Service Design arena where required, leading from the front.
- Experience of Transformation sizing and costing.
- Ability to create, discuss and mould Design Principles and Governance.
- Collaborate with various teams across the business.
- Leadership of 5-7 Service Designers.
Initially FTC for 12 months but likely permanent opportunities after this transformation. The business will change drastically in the 12 months.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Design, Information Technology, and Product Management
Industries: Travel Arrangements, Insurance, and Design Services
Head of Service (Transformation) Design employer: TCM Partners
Contact Detail:
TCM Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service (Transformation) Design
✨Tip Number 1
Familiarise yourself with the latest trends in service design and transformation within the financial services sector. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the insurance and financial services industries. Attend relevant events or webinars where you can connect with potential colleagues or leaders who might provide insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your hands-on experience in service design and transformation projects. Be ready to share specific examples of how you've led teams, managed costs, and delivered successful outcomes in previous roles.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our approach to transformation and design will help you align your responses during interviews and demonstrate your enthusiasm for joining our team.
We think you need these skills to ace Head of Service (Transformation) Design
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Head of Service (Transformation) Design position. Familiarise yourself with key experiences required, such as knowledge of insurance and financial services.
Tailor Your CV: Customise your CV to highlight relevant experience in transformation initiatives, end-to-end experience design, and leadership roles. Emphasise your hands-on service design experience and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transformation and design. Discuss how your background aligns with the role and provide examples of past projects where you led design initiatives or collaborated across teams.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at TCM Partners
✨Showcase Your Transformation Experience
Make sure to highlight your previous experience in transformation projects, especially within the financial services sector. Be prepared to discuss specific examples where you successfully led design initiatives and how they impacted customer and colleague experiences.
✨Demonstrate End-to-End Design Knowledge
Familiarise yourself with end-to-end experience design principles. During the interview, articulate how you approach designing comprehensive experiences and how you ensure that all aspects of the service are considered and integrated.
✨Prepare for Leadership Questions
As this role involves leading a team of service designers, be ready to discuss your leadership style and how you motivate and guide your team. Share examples of how you've successfully managed teams in the past and fostered collaboration across different departments.
✨Understand the Business Context
Research the company and its current transformation initiatives. Being knowledgeable about their goals and challenges will allow you to tailor your responses and demonstrate your genuine interest in contributing to their success.
