Exhibitor Relations Manager, Frieze

Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines – frieze, Frieze Masters Magazine and Frieze Week – and five international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In October 2021, Frieze also launched No.9 Cork Street, a permanent space for visiting international galleries in the heart of Mayfair, London.

What You'll Do:

• Be the primary contact for galleries for all aspects relating to their participation in the fair.
• Manage applications launch, process and analysis.
• Organise and attend selection committee meeting.
• Release application results and coordinate subsequent meeting.
• Support with fair floor plan process and release fair layout to exhibitors.
• Coordinate and launch Exhibitor Manual.
• Manage stand plan processing: advise exhibitors on all stand related queries, working closely with Production team and stand builders.
• Coordinate print and online material for exhibitors in the lead up to and during the fair.
• Prepare for exhibitor onsite experience and maintain high quality customer service.
• Manage onsite Exhibitor Desk and temporary staff team.
• Coordinate post-fair communication and contribute to post-fair debriefs.
• Liaise with other departments in the organisation of the fair.
• Manage and develop digital platforms including Sugar CRM and the Frieze Portal with Digital and Data teams.
• Supply information to the Content and Press teams to be included in fair promotional material.
• Proof-read exhibitor sections of the fair promotional material.
• Coordinate all gallery invoicing with Finance department.
• Support Directors and curators with gallery cultivation, research, travels and expenses.
• Coordinate production of all curated sections.
• Liaise with Production department and contractors for exhibitor-related areas.
• Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors.
• Work alongside Production team to ensure that the contractors’ work is up to the requirements of the exhibitors and fair organisers.
• Mediate between exhibitors and contractors before and at the fair.
• Escalate disputes between contractors and exhibitors before/at the fair.
• Contribute to the team processes and development.
• Maintain fair budget and timeline.
• Coordinate internal teams to deliver exhibitor relations.
• Maintain department procedures.
• Manage Exhibitor Relations Assistant.
• Contribute to department processes improvements.
• Visit galleries and other art fairs for research.
• Maintain accurate information on other art fairs.
• Undertake research for new projects as requested.

You Have These:

• At least 2 years’ experience in the Arts/Events industry.
• Strong communication skills.
• Ability to work under pressure and work collaboratively as part of a team.
• Extremely organised with excellent time management skills.
• Ability to mediate between multiple stakeholders in a diplomatic manner.
• Strong leadership skills.
• Solution oriented.
• Experience managing budgets.
• Experience managing databases and CMS platforms.

Working Conditions:

12 month Maternity Cover, London Surrey Street Mon-Fri, 10am-6pm.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.