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For Companies At a Glance
- Tasks: Lead service delivery for UK Military Operations, ensuring seamless operations and strong customer relationships.
- Company: Join Experis UK, a team dedicated to supporting critical military services and infrastructure.
- Benefits: Enjoy a full-time role with opportunities for professional growth and impactful work.
- Why this job: Make a real difference in military operations while working in a dynamic and collaborative environment.
- Qualifications: Must be SC Cleared with proven Service Delivery Management experience, preferably in Defence or Military.
- Other info: This is a high-impact role where your expertise will directly contribute to essential military operations.
The predicted salary is between 42000 - 84000 £ per year.
Are you a driven and experienced Service Delivery Manager looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively. In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.
What You’ll Be Doing:
- Overseeing Service Delivery Management to ensure seamless operations.
- Building and maintaining strong customer relationships in a highly collaborative environment.
- Producing internal and external reports to track performance and service improvements.
- Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
- Providing technical direction and understanding of customer topology and service infrastructure.
- Managing and enforcing security processes and procedures to maintain operational integrity.
What We’re Looking For:
- Must be SC Cleared.
- A proven track record in Service Delivery Management.
- ITSM expertise.
- Must be from a Defence or Military background.
- Experience in customer management and relationship-building.
- Strong knowledge of technical environments and service delivery.
- Ability to drive commercial governance and ensure compliance with contract and legal standards.
- Understanding of security processes and procedures in a secure operational setting.
This is your opportunity to work in a high-impact role, where your expertise will directly contribute to critical military operations.
Service Delivery Manager employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Make sure to highlight your SC clearance in any conversations or networking opportunities. This is a crucial requirement for the role, and showcasing it early can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific ITSM frameworks and methodologies relevant to military operations. Being able to discuss these in detail during interviews will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Network with professionals in the defence sector, especially those who have experience in service delivery management. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience in managing customer relationships and how you've successfully navigated challenges in previous roles. Real-life examples will help illustrate your capabilities and fit for the position.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Delivery Management, particularly within ITSM and any relevant military or defence background. Use specific examples that demonstrate your ability to manage customer relationships and oversee service delivery.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your skills align with the job requirements. Emphasise your SC clearance and your understanding of security processes, as these are crucial for this role.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your success in previous roles. For instance, mention any improvements in service delivery metrics or successful projects you led that had a significant impact.
Proofread Your Application: Before submitting, carefully proofread your application materials to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Delivery Manager.
How to prepare for a job interview at Experis UK
✨Understand the Role
Make sure you have a solid grasp of what a Service Delivery Manager does, especially in a military context. Familiarise yourself with ITSM principles and how they apply to service delivery in defence operations.
✨Showcase Your Experience
Prepare to discuss your previous roles in Service Delivery Management, particularly any experience you have in a Defence or Military environment. Highlight specific examples where you've successfully managed customer relationships and improved service delivery.
✨Demonstrate Technical Knowledge
Be ready to talk about your understanding of technical environments and service infrastructure. Discuss any relevant technical skills or certifications that can support your application, as this role requires a strong technical direction.
✨Emphasise Compliance and Governance
Since the role involves ensuring contract adherence and governance, prepare to discuss your experience with compliance in previous positions. Be specific about how you've managed KPIs, SLAs, and legal regulatory requirements in your past roles.
