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For Companies At a Glance
- Tasks: Help customers succeed by building relationships and guiding them through our platform.
- Company: WorkBuzz is a dynamic SaaS company focused on improving workplace experiences for over 1 million people.
- Benefits: Enjoy flexible hybrid working, competitive salary, share options, and private health insurance.
- Why this job: Join a mission-driven team where your ideas matter and you can make a real impact.
- Qualifications: Customer-focused, organised, tech-savvy, with strong communication skills and a growth mindset.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 24000 - 28000 £ per year.
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Location: Milton Keynes – based in office 2 days a week (hybrid)
Salary: £30-35K ( OTE 40K)
Contract: Permanent, Full Time
About WorkBuzz
WorkBuzz is a well-funded SaaS company, with a vision to help improve the working lives of 1 million people.
The world of work has changed with five generations working together for the first time in history and the recent advances of AI. In addition, 80% of workers are now either remote, in the field, on the frontline or on the shop floor. Trusted by over 400 organisations, we help forward-thinking companies that have different types of employees in different locations navigate these challenges, build great cultures and make better informed people decisions – reaching all of their employees, wherever they are, whatever they do.
Role Overview
We are looking for a Customer Success Manager to join our Customer Experience team. If you are interested in joining a mission-driven, entrepreneurial, fast-paced and dynamic team, we want to hear from you!
Key Responsibilities
- Growing and retaining a portfolio of customers
- Building excellent relationships, becoming a trusted advisor and ensuring our clients meet their goals by helping customers use platform features and sharing best practice
- Onboarding new customers: setting up WorkBuzz based on their unique challenges and goals.
- Providing training to help empower customers to launch their own surveys and get maximum value from using WorkBuzz.
- Support in the design and optimisation of the client journey and onboarding processes
- Monitoring key client metrics to spot churn risks or opportunities for expansion
- Maintain customer success metrics and data on our client success platform
- Achieve/succeed on KPIs including but not limited to NPS, Customer Health, Net revenue retention and upsells
- Occasional out of hours support and onboarding for overseas clients
- Occasional travel to client visits and events (occasional overnight may be needed)
Key Requirements
- Customer focused: you’ve got experience of forming strong customer relationships and get energy from helping customers realise their goals and solving their problems.
- Super organised: used to juggling multiple projects and working to short deadlines.
- Commercially minded: able to measure your progress through retaining and growing client accounts
- Strong attention to detail: our customers rely on us to ensure their projects run perfectly.
- Good with numbers: numbers don\’t scare you, they excite you! The ability to understand and interpret data.
- Tech savvy: a fast learner and excited by platform development.
- Have a growth mindset: we’re growing fast, and you’ll be expected to offer ideas where processes can be improved and drive your own personal development.
- Fast Paced – no day will be the same and you will need to be able to adapt quickly to the ever-changing client challenges
- Clear and engaging written and verbal communication
- A driving licence would be useful for occasional customer visits or travel to events.
Why you’ll love working at WorkBuzz
- Our culture – WorkBuzz is fast-paced, dynamic and rewarding. Everyone has a voice and the smartest idea wins.
- Clear purpose – be part of building something which matters.
- Be the best you can be – we will invest in your development and help you grow.
- Competitive salary, share options, private health insurance and a range of other benefits
- Flexible/ hybrid working – the opportunity to split your time between home working and our Milton Keynes office.
- Check out our Glassdoor reviews!
We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive. Our team is stronger when it is diverse and inclusive.
We welcome applicants from all walks of life and our hiring decisions are based on merit – regardless of age, disability, race, religion or belief, sex, gender, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partnership status.
If you need any adjustments or support during the recruitment process, please don’t hesitate to let us know. We’re here to ensure a fair and accessible experience, removing barriers that may impede someone’s progress based on their unique circumstances.
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Customer Success Manager employer: WorkBuzz
Contact Detail:
WorkBuzz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with WorkBuzz's platform and its features. Understanding how the software works will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of WorkBuzz on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in onboarding and retaining clients will show that you have the skills needed for the Customer Success Manager role.
✨Tip Number 4
Stay updated on industry trends related to customer success and SaaS. Being knowledgeable about current challenges and innovations in the field will allow you to speak confidently about how you can contribute to WorkBuzz's mission.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or similar roles. Emphasise your ability to build strong customer relationships and any metrics that demonstrate your success in retaining and growing client accounts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers achieve their goals. Mention specific examples of how you've successfully onboarded clients or improved customer journeys in previous roles.
Showcase Your Skills: Highlight your organisational skills and ability to manage multiple projects. Provide examples of how you've used data to drive decisions and improve customer satisfaction, as this is crucial for the role.
Research WorkBuzz: Familiarise yourself with WorkBuzz's mission and values. Understanding their approach to customer success will help you align your application with their goals and demonstrate your enthusiasm for the company.
How to prepare for a job interview at WorkBuzz
✨Show Your Customer-Centric Mindset
Demonstrate your passion for customer success by sharing specific examples of how you've built strong relationships with clients in the past. Highlight instances where you helped customers achieve their goals and solved their problems.
✨Be Prepared to Discuss Metrics
Since the role involves monitoring key client metrics, be ready to talk about your experience with data analysis. Discuss how you've used metrics to identify churn risks or opportunities for expansion in previous roles.
✨Emphasise Your Organisational Skills
The job requires juggling multiple projects and working to tight deadlines. Prepare to share examples of how you've successfully managed competing priorities and maintained attention to detail in your work.
✨Demonstrate Your Tech Savviness
As a Customer Success Manager, being tech-savvy is crucial. Be prepared to discuss your familiarity with SaaS platforms and any relevant tools you've used. Show enthusiasm for learning new technologies and how they can enhance customer experiences.
