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- Tasks: Manage customer calls, schedule repairs, and support maintenance activities.
- Company: Kautec Recruitment connects talent with top Fleet Management Clients across the UK.
- Benefits: Enjoy a Monday to Friday schedule, competitive salary, and a supportive work environment.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in customer service.
- Qualifications: Experience as a Breakdown Controller, Maintenance Scheduler, or similar roles is preferred.
- Other info: This is a permanent, full-time position based in Halifax with opportunities for career growth.
The predicted salary is between 23896 - 29870 £ per year.
Are you a Breakdown Controller/Maintenance Scheduler/Rental agent living in the Halifax area? Are you looking for a Monday to Friday office based opportunity? Are you able to commute to the Halifax area daily?
Roles and Responsibilities of the Breakdown Controller:
- To take customer calls and log repair notifications.
- To assign and allocate Field Service Engineers to meet customer requirements.
- To support with the supervision of all maintenance and repair activities.
- To provide effective customer service and build a working relationship with all customers.
- To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
- Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day to day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in-house computer system.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
- To ensure that all field service vehicle parts sales are recorded accurately and promptly.
If you are actively looking for a new job, as a Breakdown Controller and from a similar background as a Maintenance Controller, Rental Agent, Automotive Service Advisor we are still eager to hear from you and we’ll assist you in finding the next step in your career.
Recap:
- Location: Halifax area – Office Based
- Day shift: Monday to Friday 38.75 hours per week, 8:30am - 5pm
- Permanent, full time position
- Salary up to £29,870
So, what are you waiting for? Get in touch for further details and start that next journey on your career, we’re just a click away, apply now with your CV.
Breakdown Controller employer: Kautec Recruitment
Contact Detail:
Kautec Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Controller
✨Tip Number 1
Familiarise yourself with the specific software and systems used in breakdown control and maintenance scheduling. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially those that involved managing queries and building relationships. This will show that you have the necessary skills to handle customer interactions effectively.
✨Tip Number 3
Research the company’s values and culture. During your conversations or interviews, refer to how your personal values align with theirs, which can demonstrate your genuine interest in the role and the organisation.
✨Tip Number 4
Prepare to discuss scenarios where you've successfully managed multiple tasks or rescheduled jobs under pressure. This will showcase your organisational skills and ability to adapt to changing circumstances, which are crucial for a Breakdown Controller.
We think you need these skills to ace Breakdown Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Breakdown Controller, Maintenance Scheduler, or Rental Agent. Emphasise skills like customer service, scheduling, and communication, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experiences align with the tasks of logging repair notifications and managing customer relationships.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've effectively dealt with customer queries or resolved issues in a timely manner. This will demonstrate your ability to handle the day-to-day challenges of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Breakdown Controller.
How to prepare for a job interview at Kautec Recruitment
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Breakdown Controller. Familiarise yourself with tasks like logging repair notifications, assigning engineers, and maintaining customer relationships. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or built strong relationships with clients, as this will show your ability to excel in this position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult customer or rescheduling jobs due to unforeseen circumstances. Think through potential scenarios and your responses ahead of time to demonstrate your problem-solving skills.
✨Familiarise Yourself with Relevant Software
The job requires entering data into an in-house computer system, so it’s beneficial to have a basic understanding of similar software. If you have experience with maintenance scheduling or customer relationship management systems, be sure to mention it during the interview.
